# Back Office Assistant Manager

**Company:** [Datamark, Inc.](http://jobs.workable.com/companies/sTRP3hFwZB84jWGcCVwj8H.md)
**Location:** Chennai, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Chennai

[Apply for this job](http://jobs.workable.com/view/6c4d376c-f481-40dc-8dff-b48b78dd8bce)

## Description

Back Office Assistant Manager

Position Overview:

The **Back Office Assistant Manager** is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.

### **Primary Responsibilities**

-   **Oversee day-to-day operations** by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met.
-   **Manage multiple production projects simultaneously**, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations.
-   **Monitor departmental performance**, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness.
-   **Support employee performance management**, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy.
-   **Serve as the primary day-to-day client contact**, participating in regular client meetings and addressing operational concerns and service updates.
-   **Develop and implement recovery and corrective action plans** for missed SLAs or production issues, providing detailed analysis and solutions to clients.
-   **Ensure quality standards are met** by creating and maintaining quality management processes and tracking quality metrics.
-   **Support financial and productivity metrics**, including speed and efficiency, and implement systems to ensure Supervisors meet assigned targets.
-   **Assist with hiring, training, and development**, preparing Back Office Supervisors and Lead Operators for growth and promotional opportunities.
-   **Prepare and present production data and reports**, including workflow processes, improvement plans, and billing information, using tools such as PowerPoint.

## Requirements

Minimum Qualifications:

High School Diploma or equivalent required, Bachelor’s Degree preferred

At least 6 years of back office field experience with 4 of those years in a supervisory role.

Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required

Required Skills:

-   Excellent leadership and mentoring skills
-   Effective written and verbal communication skills
-   Extensive knowledge of back office procedures and principles
-   Demonstrated analytical/problem-solving skills
-   Provent· Excellent multi-tasking skills
-   Excellent interpersonal skills
-   Organized with attention to detail
-   Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
-   Ability to coach and mentor back office associates