# Team Leader, NOC Excellence (ITSM)

**Company:** [Egyptian Banks Company](null/companies/hb636HyLHoaMkkdWwnhrYJ.md)
**Location:** New Cairo City, Egypt
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](null/view/6c543c63-067b-436a-aca4-4bd8a607541e)

## Description

-   Lead the NOC Excellence team in delivering high-quality network operations center services.
-   Monitor and manage daily operations to ensure optimal performance and reliability of systems.
-   Establish and enforce operational procedures and best practices for incident management and service continuity.
-   Oversee staff performance, provide coaching, and foster a culture of continuous improvement within the team.
-   Collaborate with other departments to ensure alignment of NOC services with business goals.
-   Manage and report on NOC metrics to track service performance and identify areas for improvement.
-   Conduct regular training sessions, drills, and knowledge sharing to enhance team competencies.
-   Implement and maintain compliance with security policies and regulatory requirements across all operations.
-   Act as a point of escalation for critical incidents and facilitate communication to stakeholders.

## Requirements

-   Bachelor’s degree in Information Technology, Computer Science, or a related field.
-   5+ years of experience in a network operations center or IT service management environment.
-   Previous experience in implementing ITSM process (remedy, ivanti)
-   Capacity planning experience
-   Strong understanding of network protocols, monitoring tools, and incident response processes.
-   Experience with performance measurement and reporting methodologies.
-   Ability to foster collaborative relationships across multiple teams.
-   Excellent problem-solving and analytical skills.
-   Good communication and interpersonal skills to interact with technical and non-technical stakeholders.
-   ITIL certification is preferred.
-   A proactive approach to identifying issues and implementing solutions efficiently.