# German Speaking Solutions Consultant - Work Remote In Greece **Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** T Bulgaria [Apply for this job](http://jobs.workable.com/view/6d135127-38a7-4d0a-8405-4fd226efd226) ## Description ### German Speaking Solutions Consultant ### About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong presence across Europe and a deep commitment to candidate success, we specialise in placing professionals in rewarding, high-growth roles that align with their skills and ambitions. At Mercier Consultancy Group, we don't just find you a job — we build the foundation for a thriving international career. ### Job Overview Mercier Consultancy Group is currently seeking a talented and motivated German Speaking Solutions Consultant to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for German-speaking professionals to take their career to the next level, delivering outstanding service and consultative support to a diverse client base in a fast-paced, international environment. If you are looking for German-speaking jobs that offer genuine career progression, a supportive team culture, and an enviable Mediterranean lifestyle, this German Speaking Solutions Consultant position in Greece could be the perfect fit for you. ### Key Responsibilities - Serve as the primary point of contact for German-speaking clients, delivering prompt, professional, and solution-oriented support across multiple communication channels including phone, email, and live chat. - Diagnose customer issues efficiently, providing clear guidance and tailored resolutions that meet and exceed client expectations within the customer support services framework. - Maintain thorough and accurate records of all customer interactions, inquiries, and resolutions using internal CRM and ticketing systems. - Collaborate closely with cross-functional teams including technical support, account management, and operations to ensure seamless end-to-end customer experiences. - Proactively identify patterns in customer feedback and escalate recurring issues to relevant departments, contributing to continuous service improvement initiatives. - Educate clients on available products, services, and self-service tools, empowering them to get maximum value from their solutions. - Adhere to established service level agreements (SLAs), quality benchmarks, and compliance standards at all times. - Participate actively in team meetings, training sessions, and performance reviews to ensure ongoing professional development and knowledge sharing. ## Requirements - Native or fluent German language skills, both spoken and written, are essential for this role. - A valid EU passport is mandatory for relocation and employment eligibility purposes. - Prior experience in customer support services, client-facing roles, or a similar consultative support environment is highly desirable. - Excellent interpersonal and communication skills, with a natural ability to empathise with customers and deliver clear, confident solutions. - Strong digital literacy, including proficiency with CRM platforms, helpdesk software, and standard office tools. - A proactive, results-driven mindset with the ability to manage multiple priorities effectively in a remote working environment. - Good command of English is an advantage, facilitating smooth internal communication within a multicultural team. ## Benefits ### What We Offer - Competitive Monthly Salary reflective of your experience and expertise in customer support services. - Fully Paid Training programme to ensure you are equipped for success from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your move to Greece. - Monthly Performance Bonus rewarding your dedication and outstanding results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition. - Remote Working Flexibility, allowing you to work from the comfort of your home within Greece. - A vibrant, multicultural work environment with genuine opportunities for career advancement. - And Much More... ### Life in Greece Relocating to Greece means embracing one of Europe's most captivating and culturally rich destinations. Greece offers an unparalleled quality of life, boasting over 250 days of sunshine per year, breathtaking coastlines, ancient historical landmarks, and a warm, welcoming local culture that makes settling in feel effortless. Whether you are drawn to the vibrant energy of Athens, the charm of Thessaloniki, or the serene beauty of the Greek islands, life in Greece provides a daily backdrop that few other European countries can rival. For professionals seeking jobs in Greece, the country represents not just a career move, but a true lifestyle upgrade. Beyond its natural beauty, Greece is celebrated for its world-renowned cuisine, affordable cost of living, and an extraordinary sense of community that makes newcomers feel at home almost immediately. The thriving expat community across Greece means that German-speaking professionals will find a welcoming network of like-minded individuals from across Europe and beyond. With excellent transport links, a growing tech and services economy, and an ever-expanding landscape of German-speaking jobs, Greece is fast becoming one of the most sought-after destinations for multilingual professionals looking to build meaningful international careers. This is your opportunity to combine professional excellence with an extraordinary way of life — only in Greece. ### How to Apply Are you ready to take the next step in your career as a German Speaking Solutions Consultant and explore the exciting world of jobs in Greece? We would love to hear from you. Click the _Apply Now_ button below to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps of the process. Don't miss this outstanding opportunity to join a premium international team, enjoy an exceptional benefits package, and begin your new chapter in one of Europe's most beautiful countries. We look forward to welcoming you to the Mercier Consultancy Group family.