# Customer Service Representative

**Company:** [Blindster](http://jobs.workable.com/companies/tbno52heivXfeQfwp3eVWi.md)
**Location:** Houston, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Customer Service

[Apply for this job](http://jobs.workable.com/view/6da4a02e-8d1a-4e93-9cd6-9636ca507652)

## Description

Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!

Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!  
  

-   Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
-   Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
-   Build relationships with customers through open and honest communication.
-   Handle customers complaints effectively and provide appropriate solutions or alternatives
-   Follow communication procedures, guidelines, and policies.
-   Stay up to date with new and enhanced products

## Requirements

**Experience**

-   3+ years of Customer Service experience (preferred but not required)
-   2+ years of Call-Center experience (preferred but not required)

**Education**

-   High School Diploma or GED

**Location**

-   Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.

**Soft Skillsets**

-   Ability to adapt to a changing environment and handle multiple priorities
-   Excellent writing and analytical skills

**Technical Skillsets**

-   Fluent in English (Spanish is a plus, but not required)
-   Ability to type approximately 35+ words per minute
-   Experience with Microsoft Word
-   Experience with Microsoft Excel
-   Experience with Microsoft Outlook
-   Experience with Microsoft Teams (preferred)
-   Experience with TalkDesk software (preferred)
-   Experience with PureChat software (preferred)
-   Experience with ZenDesk software (preferred)
-   Experience with ePic software (preferred)

## Benefits

**Compensation**

-   $20-$22/hr+ commensurate with experience

**Benefits (Available after 60 Days of Employment)**

-   Paid Time Off
-   Paid Sick Leave
-   Medical Insurance
-   Dental Insurance
-   Vision Insurance
-   Flex Spending Account
-   401(k) plan + employer match

**Schedule Details**

-   **Initial Training:** 9:00 am – 5:00 pm, Monday – Friday, at our Houston, TX office for the first 60-90 days.
-   **Post-Training Schedule:** After the initial training period, your schedule will remain the same: 9:00 am – 5:00 pm, Monday – Friday.
-   **0-60 Days of Employment:** NOT remote. Our one-on-one training is conducted in office.
-   **61+ Days of Employment:** Remote Work Negotiable for 1-3 Days per Week

**Training Schedule**

-   One-on-One training in Houston, Texas office location for first 60-90 days
-   Additional training provided as needed with business and product changes