# Customer Service Representative - Poole

**Company:** [U-Drive](http://jobs.workable.com/companies/mwzSxt2kDGsJrUQjGrVUC8.md)
**Location:** Poole, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Branches

[Apply for this job](http://jobs.workable.com/view/6dcb1d10-f95c-45af-a336-310f7401be0a)

## Description

U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

**About the Role**

Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.

_Role Responsibilities_

-   Generating quotes based on customer requirements and managing bookings
-   Confirming vehicle bookings and customer needs through phone calls
-   Administering Rental Hire Contracts
-   Utilizing internal systems for creating and processing vehicle bookings
-   Verifying customer ID and making decisions based on insurance requirements
-   Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
-   Checking vehicles in and out with customers, explaining terms of the hire
-   Handling payments, processing refunds via credit cards, cash, and online payment methods
-   Managing customer queries and complaints both over the phone and face-to-face
-   Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
-   Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
-   Assisting with deliveries and collections of vehicles when required
-   Assisting with vehicle valeting when necessary

## Requirements

**About You**

The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.

-   Full clean UK driving license

-   Positive "Can do" attitude
-   Ability to thrive in a fast-paced, changing environment
-   Strong team player
-   Commitment to providing excellent customer service
-   Excellent telephone manner and communication skills
-   Ability to work under pressure and meet deadlines
-   Resilience in handling customer queries and complaints

## Benefits

**About Us** 

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

**What We Offer**

-   30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
-   Training and development opportunities
-   Discounts at 3,000+ stores
-   Free eye tests
-   Competitive pension
-   Employee discount across U-Drive branches
-   Employee Wellbeing Program