# Process Trainer (Alabang / MOA) | Onsite

**Company:** [Tasq Staffing Solutions, Inc.](http://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Pasay City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](http://jobs.workable.com/view/6df573f4-bcc4-4dce-a1df-6221dd7680ee)

## Description

**Work Setup:** Onsite (Alabang / MOA Pasay)

**Work Schedule:** Day Shift

**Function:** Training

**Requirements:**

-   **Education:** Finished 2 years of College Education (No back subjects)
-   **Work Experience:** Minimum of 2 years in BPO, with at least 2 years as a Process Trainer in a Life Insurance or Healthcare Insurance LOB.

**Responsibilities:**

-   **Training Delivery:** Conduct new-hire training (nesting), refresher training, and process updates.
-   **Content Development:** Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes.
-   **Performance Evaluation:** Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations.
-   **Quality Assurance:** Participate in calibrations and audits to ensure training aligns with quality standards.
-   **Mentorship:** Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).