# Quality Engineer (Operations Support)

**Company:** [TAWANTECH](null/companies/piLvdXFhcyDhza9LCgay1S.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

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## Description

### Role Summary:

The Quality Engineer will ensure operational service quality through process compliance, quality standards, auditing, and continuous improvement across IT operations activities.

### Key Responsibilities:

-   Maintain operational quality standards and process compliance for IT operations
-   Conduct quality reviews and audits of **Incidents, Problems, Changes, Service Requests, Major Incidents**
-   Assess compliance against **ITIL best practices** and internal standards/policies
-   Identify process gaps, control weaknesses, operational inefficiencies, and recommend improvements
-   Develop and maintain:

-   Quality scorecards
-   Compliance dashboards
-   Process health indicators
-   Operational maturity assessments

-   Perform periodic audits on documentation, categorization, prioritization, escalation, and closure activities
-   Support internal and external compliance audits related to IT operations processes
-   Promote operational excellence, process standardization, knowledge management, and continuous improvement culture

## Requirements

### Skills & Experience Requirements:

-   Minimum **5 years** experience in **IT Quality Management** and **Process Governance**
-   Strong knowledge of **ITIL**, including **ISO 20000**, **COBIT**, or comparable frameworks
-   Experience designing quality initiatives and compliance assessments
-   Proven experience in continuous improvement initiatives
-   Experience in banking or highly regulated environments preferred