# OTC Associate

**Company:** [ClearCourse](https://jobs.workable.com/companies/2koXZK2QmpmVXFwbsMKzTt.md)
**Location:** Manchester, United Kingdom
**Workplace:** hybrid
**Employment type:** Contract
**Department:** ClearCourse Group

[Apply for this job](https://jobs.workable.com/view/6e11280d-2720-4721-b6a1-706e9565b2dd)

## Description

**Order to Cash Associate | Manchester | ClearCourse Group**  
Temp | Full-time | Competitive base salary

Fancy a role where you own your own portfolio, build great customer relationships and have a direct impact on cash flow?

ClearCourse Group is looking for an Order to Cash Associate to join our Manchester team, reporting to the Head of OTC. You’ll manage a portfolio of customer accounts to maximise cash collection, minimise overdue debt and resolve disputes, while keeping account records accurate and up to date.

## Requirements

**What you’ll be doing**

You’ll be the friendly, professional voice that gets invoices paid. That means:

-   Proactively collecting debt across your assigned ledgers, prioritising by ageing, risk and payment behaviour
-   Escalating high-risk accounts, potential bad debts and insolvencies to the O2C Lead
-   Documenting and following up every customer commitment to pay
-   Owning disputes and invoice queries through to resolution, working with colleagues to remove barriers to payment
-   Carrying out statement reconciliations and investigating account discrepancies
-   Supporting the Sales Ledger team with payment allocation and remittance advice
-   Keeping customer master data accurate and complete
-   Running credit checks, opening new accounts and recommending credit limit changes
-   Taking part in debt review meetings with Sales, Operations, Customer Success and Finance
-   Recording all collection activity in our CRM and supporting audit requests
-   Finding ways to reduce manual effort and improve the customer experience

**What you’ll bring**

-   Experience in credit control, collections or accounts receivable
-   Confident, professional communication, including on difficult conversations
-   A methodical, detail-focused approach with good reconciliation skills
-   Good organisation and the ability to prioritise a busy portfolio
-   Sound judgement on credit risk, and good Excel and finance systems skills

**Bonus points if you’ve got:**

-   Experience with NetSuite or a similar ERP
-   Experience in a shared services or B2B software environment

## Benefits

**Ready to join us?**

If you’re organised, personable and enjoy turning overdue into paid, we want to hear from you.

Apply now and help keep the cash flowing across a growing group.