# Client Success Manager

**Company:** [FIXD Automotive](http://jobs.workable.com/companies/p33WSu8nDxqqazwsZzRc7L.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/6e1382ae-2048-409e-8707-a71edf61946e)

## Description

**About FIXD & AppraisalPRO:**

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

**Job Description:**

AppraisalPRO’s Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

**Role**

-   Onboard dealership customers to AppraisalPRO and conduct initial training
-   Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
-   Proactively provide support by actively monitoring product usage to identify red flags
-   Influence and build rapport with key decision-makers in order to become their trusted advisor
-   Secure referrals to other potential dealership customers from existing customers
-   Present recommendations on platform and user experience improvements to our Product and Engineering team

## Requirements

Qualifications

-   The ability to quickly build relationships and trust
-   Excellent interpersonal skills
-   Strong communicator who can present and write well, extremely responsive
-   Ability to multitask and prioritize
-   Passion for providing top-notch customer service

Plus

-   Experience in the Franchise Dealership industry

## Benefits

-   Health Care Plan (Medical, Dental & Vision) for you and your family
-   401k - 5% match
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Training & Development
-   Free Food & Snacks