# Bilingual Swedish/English Travel Advisor | Athens Greece

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_GRE5

[Apply for this job](http://jobs.workable.com/view/6e336e4d-b6ed-4efc-a39b-ab9aee1052f6)

## Description

At the moment Cross Border Talents is looking for Swedish speakers to work in **tourism sector** for a top hospitality brand in Greece. Are you interested in moving abroad?

  

### Your Role as a Customer Advisor:

-   Respond and record consumer inquiries/questions raised through free phone lines for customers;
-   Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
-   Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
-   Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
-   Troubleshoot through the use of open questions, support documents, and system training;
-   Offer recommendations to common problems or frequently asked questions.

## Requirements

### Requirements for the Customer Advisor:

-   High School Diploma or Higher
-   Native/Fluent Swedish;
-   Good level of English, C1;
-   Writing speed: 20 words per minute
-   Active Listening
-   Good Problem Solving Skills
-   Strong troubleshooting skills

## Benefits

### What to Expect:  

-   14 attractive salaries + performance bonus;
-   Accommodation in a great hotel for the first two weeks,
-   Relocation bonus for candidates moving from abroad,
-   Private Health Care;
-   25 days annual leave per year 
-   Diverse and community minded organization
-   Career-growth and lots of learning opportunities
-   Working hours: 40h per week = is 8 hours per day / 5 days a week;