# IT Support Specialist

**Company:** [Strategic Legal Practices](http://jobs.workable.com/companies/h9N1YkkeWFZACPo795xpZD.md)
**Location:** Los Angeles, United States
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/6e69f028-4a20-4c4c-a397-1d8523e622e7)

## Description

We're looking for a hands-on IT Support Specialist to provide onsite end-user support in a fast-paced environment. The ideal candidate is technically sharp, calm under pressure, and able to navigate strong personalities while juggling multiple priorities. This position will report directly to the IT Manager.

**Responsibilities**

-   Tier 1/2 desktop support for hardware, software, and connectivity issues.
-   User account and access management via Active Directory and Microsoft Entra ID.
-   End-to-end onboarding and offboarding — account setup, device configuration, and access removal.
-   SharePoint site permissions and user access administration.
-   Proofpoint email security — filtering policies and quarantine management.
-   Adobe Admin Console — license assignment and user provisioning.
-   RingCentral and Zoom — user setup, call groups, and troubleshooting.
-   Dropbox Business — access control, shared folder permissions, and sync support.
-   Microsoft Purview — compliance policies, sensitivity labels, and data loss prevention.
-   Helpdesk ticket management, prioritized by urgency and business impact.
-   Coordinate with the managed service provider (MSP) to escalate and troubleshoot issues.
-   IT asset inventory, documentation, and management of the hardware room.
-   Imaging, configuring, and deploying new devices using Windows Autopilot for a consistent, zero-touch setup experience.
-   Enrolling and managing mobile devices through MDM, including policy enforcement, app deployment, and security compliance.
-   Maintaining IT documentation and knowledge base articles to standardize processes and support self-service resolution.
-   Basic network troubleshooting across Wi-Fi, VPN, and wired connectivity to quickly restore service for end users.

## Requirements

-   2–3 years of desktop support or helpdesk experience.
-   Active Directory — user/group management, GPO, and OUs.
-   Microsoft Entra ID — MFA, conditional access, and identity governance.
-   Proofpoint, SharePoint, Adobe Admin Console, RingCentral, Zoom, Dropbox Business, and Microsoft Purview.
-   Strong Windows 10/11 skills; macOS a plus.
-   Effective communicator with assertive stakeholders at all levels.
-   Comfortable managing competing priorities in a high-demand environment.
-   Preferred- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900) are a strong plus.
-   Compensation: $70-80k

## Benefits

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

-   **401(k) with Employer Match** – Plan for your future with confidence and company support.
-   **Health, Dental, and Vision Insurance** – Comprehensive coverage to keep you and your family healthy.
-   **Short-Term, Long-Term Disability & Life Insurance** – Financial protection for life’s unexpected events.
-   **Paid Parking** – Convenient and covered, so you can focus on your day.
-   **Generous Paid Time Off** – Ample time to rest, recharge, and take care of personal matters.
-   **Employee Referral Program** – Earn rewards for introducing talented individuals to our team.
-   **Employee Assistance Program (EAP)** – Confidential resources for personal and professional support.
-   **Employee Discount Program** – Access to exclusive savings on a variety of products and services.
-   Coverage of bar dues and CLEs
-   Ongoing professional development opportunities