# French or Portuguese-Speaking Customer Service Representative

**Company:** Estarta
**Location:** Marousi, Greece
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/6eaae759-d969-4a38-b0e9-e0e68b19fe27)

## Description

**The Customer Service Representative (CSR)** will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.

## Requirements

-   Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.
-   Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.
-   Training, educating, and guiding the customer on all supported applications as per the customer’s requirements.
-   Preparing the needed documentation.
-   Collaborating with internal and external stakeholders and organizations.
-   Delivering any other tasks assigned by the direct leader or manager.

**Qualifications and Requirements :** 

**Education:**

-   A university degree will be a plus.

**Skills:**

-   Computer savvy and confident in their ability to make full use of the Internet.
-   Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations.
-   Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms.
-   Focused on the outcome, ensuring a satisfactory resolution for the customer.
-   Understands customer and business needs and learns quickly and eagerly.
-   Is self-assured, self-motivated, and inspires others to succeed.
-   They are proactive and open to sharing information, and they are always looking for what is best for the customer.
-   Outstanding problem-solving abilities.
-   Empathy and related soft skills for establishing customer rapport.
-   **Must be fluent in English and either French or Portuguese.**

## Benefits

**Job Security:** Benefit from an indefinite contract.

**Comprehensive Benefits:** Enjoy a robust benefits package including private insurance.

**Career Growth:** Access equal opportunities for career advancement.

**Continuous Learning & Training:** Gain access to a wide range of Cisco courses and training materials, alongside soft and hard skills development led by Estarta experts.

**On boarding Phase:** The first month includes full-time training, Monday to Friday, 09:00-17:00 (on-site).

**Employment Status:** Full-time.

**Portuguese – Working Hours & Location:** AMER Region, 15:00–23:00, Monday to Sunday, with 2 days off per week following the training period. The position is fully remote after training.

**French – Working Hours & Location:** EMEA Region, (09:00–17:00 / 11:00–19:00), Monday to Sunday, with 2 days off per week following the training period. The position is hybrid, with 2 days working from the home.

**Fixed Salary – French & Portuguese:** €1,200 gross per month.