# IT Support Lead

**Company:** [Two95 International Inc.](http://jobs.workable.com/companies/uBLbLticQ1T2pGzVbXvnAu.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Contract
**Department:** Information Technology

[Apply for this job](http://jobs.workable.com/view/6ef1df02-3611-41bc-99d1-1d084b299d68)

## Description

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

🔧 Key Skills:

\* End-User Computing (EUC) Support

\* LAN / WAN / VPN / Wi-Fi Troubleshooting

\* Active Directory & Group Policy

\* Microsoft 365 (Outlook, Teams, OneDrive)

\* ITSM / ServiceNow

\* Windows 10/11 Support

\* Incident, Problem & Change Management

\* ITIL Process Knowledge

📌 Key Responsibilities:

\* Own end-to-end service delivery for Malaysia engagement

\* Lead onsite and offshore support teams

\* Manage escalations, shifts, and operational governance

\* Ensure SLA/KPI compliance across IT support functions

\* Act as SPOC for customer stakeholders and governance meetings

\* Drive operational excellence and continuous improvement initiatives

\* Ensure adherence to security, audit, and compliance standards

✅ Preferred Experience:

\* Airline / Transportation / Large Enterprise environments

\* Managing onsite–offshore delivery models

\* Strong communication and leadership capabilities