# Member Happiness Team Lead

**Company:** [Clever Benefits](http://jobs.workable.com/companies/fLVDJWjxZHJkqVg56N5HzR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/6fa95f23-fa61-4435-b011-093b92726283)

## Description

-   Oversee daily operations

-   Quality assurance
-   Escalation triage
-   Onboarding/ongoing training
-   Maintain familiarity - current smart phone apps, services, networks, trends
-   New product launches/workflow changes/brief the team
-   Knowledge Base, & Macros - priority levels, tagging logic, escalations
-   Maintain team scheduling rotation 365
-   Lead team mtgs - keep the team aligned/connected 
-   Recurring cross-functional mtgs, translating updates into actionable guidance
-   Point of contact for other teams/select client contacts

## Requirements

-   Smart phone

-   Zendesk
-   Coaching Skills
-   Health Tech
-   Written/verbal communication skills
-   Manage fast-paced environment
-   Problem-solving
-   Private remote network

## Benefits

FT  
Benefits  
PTO