# Service Delivery Manager (Applications)

**Company:** [Xcellink Pte Ltd](http://jobs.workable.com/companies/8dSEYsYpZ3ZWPg9yxjJRt4.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Talent Placement

[Apply for this job](http://jobs.workable.com/view/6fde350d-245b-4e19-a4ed-fb7a4e2202fa)

## Description

-   Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
-   Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
-   Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
-   Provide support during high severity incidents by interfacing with infrastructure and security teams.
-   Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
-   Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
-   Manage relationships between application and infrastructure teams through brokering and collaboration.
-   Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.

## Requirements

-   Tertiary qualifications in Computer Science, Information Technology or related degree;
-   Minimum 8 years’ experience in Service Delivery related to application operations and process management;
-   Self-motivated, driven, a good team player and strong ability to multi-task;
-   Excellent verbal, written communication and interpersonal skills;
-   Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
-   Relevant Project Management or ITIL Service Management certifications will be an advantage.