# Spanish-Speaking Customer Experts for Imperial Brands

**Company:** TP Greece
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/6feb3ac5-9e80-4a2e-8e5b-f2526e329ae3)

## Description

#### Join our Imperial Brands Customer Experts team and assist customers with the brand's new generation of products

TP in Greece in collaboration with **Imperial Brands Hellas**, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu, PULZE & iD. Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience. **Job Description**

-   Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu, PULZE & iD
-   Resolve customer inquiries, provide support on technical issues, as well as product information
-   Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu, PULZE & iD products
-   Guide customers for purchases through the online store
-   Stay up to date on new products, marketing initiatives, and policy/regulatory changes
-   Provide excellent customer experience

**Prerequisites**

-   High school diploma or equivalent
-   Excellent knowledge of **Spanish** (both verbal and written)
-   Good English language skills
-   **Computer literacy** (MS Windows, Internet applications, etc.)
-   A **positive mindset** and pleasant personality
-   Willingness to train and learn new skills, integrity, and passion for learning
-   Accountability when handling sensitive information
-   Previous working experience in a similar customer service position will be considered as an advantage

**What we offer:**

-   Complete **relocation support** (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
-   Competitive monthly salary + **2 extra salaries per year**
-   [**Refer-A-Friend**](https://jobsteleperformance.com/employee-referrals/ "https://jobsteleperformance.com/employee-referrals/"): Bring your friends and receive great bonuses!
-   Health care benefits and numerous other discounts
-   Fully remunerated training by certified instructors
-   A career path within a company of more than 12.000 employees
-   **Special events** as well as [**community & social responsibility initiatives**](https://jobsteleperformance.com/social-responsibility/)
-   Free online Greek language courses
-   [**State-of-the-art premises**](https://jobsteleperformance.com/tp-athens/), providing a great working environment with relaxing break areas
-   The opportunity to work for a [**Great Place to Work-Certified Company**](https://jobsteleperformance.com/awards/)

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [**equal opportunities**](https://jobsteleperformance.com/diversity/) to all, regardless of gender, ethnicity, religion, culture or age.

##### **Find out more!**

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