# Citrix Engineer

**Company:** Station
**Location:** London, United Kingdom
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/700be586-967c-488f-b6e3-da727a6ceac4)

## Description

**Senior Citrix Support Engineer**

  

**Location:** Central London (Office Based – 5 Days Per Week)

**Salary:** 50,000 - 60,000

**Contract:** Permanent, Full-Time

  

We're working with a well-established organisation seeking an experienced **Senior Citrix Support Engineer** to join its internal technology team.

  

This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business.

You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service.

  

This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies.

  

**Key Responsibilities**

-   Provide high-quality IT support to users across the business.
-   Deliver an outstanding customer experience, acting as a trusted point of contact for technical support.
-   Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications.
-   Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies.
-   Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels.
-   Administer and support Microsoft Active Directory, Entra ID and Microsoft 365.
-   Configure and support Windows devices, user accounts and permissions.
-   Diagnose and resolve hardware, software, networking and desktop support issues.
-   Support user onboarding, offboarding and device provisioning.
-   Work collaboratively with internal IT colleagues and third-party suppliers.
-   Create and maintain technical documentation and knowledge base articles.
-   Contribute to continuous improvement across the IT support function.

  

**Required Experience**

-   Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar.
-   Strong hands-on experience supporting and troubleshooting Citrix environments.
-   Experience working at 3rd Line level within an enterprise support environment.
-   Administration of Active Directory and Microsoft Entra ID.
-   Good working knowledge of Microsoft 365.
-   Experience working within a busy, ticket-driven IT support environment.
-   Strong troubleshooting skills across Windows desktop technologies and end-user devices.
-   Excellent communication and stakeholder management skills.
-   A customer-first approach with a genuine passion for delivering outstanding IT support.

  

**Desirable Experience**

-   Citrix Cloud or Citrix DaaS.
-   Citrix Director and Citrix Studio.
-   Windows Server administration.
-   Microsoft Intune or Endpoint Manager.
-   ServiceNow or similar ITSM platforms.
-   ITIL Foundation.
-   Relevant Microsoft or Citrix certifications.

  

**What's on Offer**

-   Competitive salary of 50,000 - 60,000 plus benefits.
-   A varied and rewarding role supporting a diverse user base.
-   Exposure to modern Microsoft and Citrix technologies.
-   Ongoing learning and professional development.
-   Supportive and collaborative team environment.
-   Excellent opportunities for career progression.

  

If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.