# Dutch Speaking Customer Care for Telecommunications Company | Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/70171a77-9fa8-49ad-9b6c-da026e712492)

## Description

Mercier Consultancy is delighted to offer an exciting and rewarding opportunity for Dutch Speaking Customer Care Representatives to join a prestigious and industry-leading Telecommunications Company based in the beautiful country of Greece. You will have the opportunity to live your dream life in Greece, surrounded by stunning landscapes, rich culture, and a warm, welcoming community.

And in this important role, you will be responsible for delivering exceptional, high-quality customer support to Dutch-speaking clients, effectively addressing their telecom service needs and ensuring their satisfaction through efficient and professional communication effectively propelling your personal career. This position requires a dedicated individual who is passionate about the telecommunications field, enjoys problem-solving, and thrives in fast-paced environments.

### Key Responsibilities

-   Provide exceptional customer care in Dutch, addressing inquiries related to telecommunications services.
-   Assist customers with troubleshooting, service activation, billing questions, and plan modifications.
-   Collaborate with technical and operational teams to resolve customer issues promptly.
-   Maintain accurate records of customer interactions and transactions in CRM systems.
-   Collect customer feedback to help improve service quality and customer satisfaction.
-   Stay up-to-date with company products, promotions, and policies to provide effective assistance.

## Requirements

-   Exceptional fluency in Dutch (both written and spoken) is mandatory.
-   Candidates must have at least B2 proficiency in English.
-   Previous experience in customer service within the telecommunications sector is preferred.
-   Excellent communication and interpersonal skills focused on delivering a positive customer experience.
-   Ability to multitask and work efficiently in a fast-paced environment.
-   Strong problem-solving skills and attention to detail.
-   Familiarity with CRM software and telecommunications systems is a plus.
-   Willingness to relocate and live in Greece, embracing a new cultural and professional experience.

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonuses
-   Fully Paid Relocation Package
-   Monthly Performance Bonus
-   Health Insurance
-   2 Extra Salaries Per Year
-   And many other benefits!