# Guest Relations Agent

**Company:** [Company](https://jobs.workable.com/companies/4ip6FvKjJUwybEPsrTnCar.md)
**Location:** Cairo, Egypt
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/70af7a60-0282-43bb-b138-e75ffbdd343f)

## Description

🚨 **We’re Hiring | Guest Relations Agent**

We are looking for a friendly, proactive, and guest-focused **Guest Relations Agent** to be the main point of contact for our guests and ensure a smooth, personalized, and memorable experience throughout their stay.

### 🎯 About the Role

As a **Guest Relations Agent**, you will manage guest communication from booking to post-stay, support booking conversion, handle guest requests and issues, identify upselling opportunities, and coordinate closely with Operations to ensure a seamless guest experience.

### 🔑 Key Responsibilities

-   Handle all **guest communication** across different channels with fast, friendly, and professional responses.
-   Follow up with guest inquiries and support **booking conversion** by addressing questions and concerns.
-   Identify and maximize **upselling opportunities** while keeping the guest experience the priority.
-   Coordinate guest and reservation details with the **Operations team** to ensure smooth check-ins and well-prepared units.
-   Handle guest issues and follow up with Operations to ensure **quick and effective resolution**.
-   Support **direct bookings and payment coordination** while keeping all information updated in the system.
-   Follow up after checkout, monitor **guest reviews and feedback**, and report any issues when needed.
-   Ensure all guest interactions, promises, bookings, and upsells are **accurately logged in the system**.
-   Follow company policies and escalate sensitive or high-risk situations when required.

### 👤 What We’re Looking For

-   Previous experience in **Guest Relations, Hospitality, Customer Service, or a similar role**.
-   Strong **communication and interpersonal skills**.
-   Good **English communication skills**, written and verbal.
-   Customer-focused, friendly, and professional attitude.
-   Strong **problem-solving and follow-up skills**.
-   Good attention to detail and organizational skills.
-   Ability to work in a **fast-paced environment**.
-   Previous experience in **sales or upselling** is a plus.

## Requirements

-   Previous experience in **Guest Relations, Customer Service, Hospitality, or a similar role**.
-   Good **English communication skills**.
-   Excellent communication and problem-solving skills.
-   Customer-focused and friendly personality.
-   Strong attention to detail and organizational skills.
-   Ability to work in a **fast-paced environment**.
-   Previous experience in **upselling or sales** is a plus.