# Oral Surgery Patient Coordinator

**Company:** [Riccobene Associates Family Dentistry](http://jobs.workable.com/companies/h7sJU9PdUb7P5LkKw8uQZe.md)
**Location:** Leland, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Airlie

[Apply for this job](http://jobs.workable.com/view/711769d9-2039-4618-8bb5-c3a1c2902a73)

## Description

Join a team where you can grow, feel valued, and make a real impact. At Airlie Oral Surgery and Riccobene Associates, we believe your career should bring fulfillment, support, and opportunity. If you're passionate about patient care and thrive in a fast-paced specialty environment, we'd love to meet you!

We're hiring a full-time **Oral Surgery Patient Coordinator** to be the welcoming face of our front office — someone who keeps our schedule running smoothly, helps patients navigate their oral surgery journey, and supports our clinical team behind the scenes.

Position summary

The Oral Surgery Patient Coordinator is a non-clinical role focused on delivering exceptional front-office experiences within a specialty oral surgery practice. This position is responsible for scheduling and coordinating patient care, verifying insurance, presenting treatment plans, processing payments, and ensuring seamless day-to-day office operations — all while serving as a knowledgeable guide for patients navigating surgical procedures and treatment costs.

Key responsibilities

-   Greet and check in patients professionally, ensuring records and patient information are complete and up to date in the practice management software
-   Schedule and coordinate appointments, proactively filling same-day and next-day openings to optimize patient flow
-   Present and review treatment plans with patients, clearly explaining proposed oral surgery procedures and associated costs
-   Verify insurance coverage and obtain pre-authorizations for oral surgery procedures; communicate benefits and patient financial responsibility
-   Collect co-payments and process patient payments accurately; balance registers and complete daily close-out procedures
-   Utilize RevenueWell for patient confirmations, communications, and insurance-related outreach
-   Monitor and respond to office emails and voicemails in a timely manner
-   Complete next-day router preparation and run applicable reports
-   Support the office manager with end-of-day processes and escalate issues as needed
-   Coordinate with the clinical team to support smooth patient transitions between front office and treatment areas
-   Other duties and responsibilities as assigned

## Requirements

Required

-   1–3 years of dental front office experience
-   Customer service or front desk experience
-   Ability to explain treatment plans and insurance information clearly to patients
-   Strong written and verbal communication skills
-   High attention to detail and accuracy
-   Ability to multi-task and manage competing priorities in a fast-paced environment
-   Proficient with computer systems and comfortable learning new software
-   Demonstrated ethical conduct and commitment to patient confidentiality
-   Ability to balance registers accurately
-   Reliable attendance and flexibility to adjust schedule based on business needs
-   Subject to background screening consistent with applicable law

Preferred

-   1–3 years of dental oral surgery front office experience
-   Prior experience in an oral surgery or specialty dental practice
-   Familiarity with Denticon or similar practice management software
-   Experience with insurance verification and pre-authorization processes
-   Knowledge of oral surgery terminology and procedures

## Benefits

-   Medical, dental, and vision insurance
-   100% employer-paid short-term disability, life insurance, and telemedicine
-   Pet insurance
-   401(k) with company match
-   Paid time off
-   Supportive, growth-oriented team environment