# Helpdesk Specialist

**Company:** [COSMOTE GLOBAL SOLUTIONS NV](http://jobs.workable.com/companies/aygAwj7Lk5681cXXwVHXN6.md)
**Location:** Bratislava, Slovakia
**Workplace:** on site
**Employment type:** Contract

[Apply for this job](http://jobs.workable.com/view/7132b523-458f-43b4-956c-8bed508dff26)

## Description

**COSMOTE GLOBAL SOLUTIONS NV** is looking for a highly skilled **Business Intelligence Expert** to join our team. The successful candidate will play a key role in designing, developing, and implementing Business Intelligence solutions that enable effective decision-making and provide strategic insights.

**Responsibilities:**

-   Setting up audio-visual equipment
-   Support users of conference facilities during the meetings
-   Preparation and continuous update of existing Knowledge Articles
-   Performing ad-hoc services as requested by Head of Resources Unit or ICT Manager if all tickets have been fulfilled

## Requirements

-   Proficient in M365 applications
-   Desktop support experience
-   Excellent communication skills, English level required C1
-   Minimum of 3 Years experience in Service Desk environment
-   Minimum of 3 Years experience in Desktop deployment of support
-   Experience in documenting support requests and resolutions
-   Remote access capability to troubleshoot issues on staff computers
-   Knowledge of M365 applications such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
-   Knowledge of Microsoft Azure Environment, server hosting and associated services
-   Experience in troubleshooting desktop issues such as software installation, printer issues, and network connectivity issues
-   Familiarity with standard operating systems such as Windows and macOS
-   Experience in diagnosing and resolving hardware issues on desktops and laptops