# IT Support Engineer

**Company:** [Valerie Group](http://jobs.workable.com/companies/r8yRgye2VabNLrburEJXnf.md)
**Location:** Sydney, Australia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/71c68a47-bcf4-4c4b-abde-a61d7e2df312)

## Description

**Purpose**

We're looking for an IT Support to be the on-the-ground technical backbone for our operations, working closely with our Sydney-based partner. This role sits at the intersection of day-to-day IT support, tooling administration, and workflow building, keeping our team connected, unblocked, and set up to move fast as we scale.

The ideal candidate is a proactive builder who doesn't wait to be told what to fix. You're comfortable owning the Microsoft 365 environment, building dashboards in Jira or [Monday.com](http://Monday.com), and being the first responder when something breaks, including on short notice, when it matters most.

It's a chance to build real ownership over a function from the ground up, with a clear path from a freelance engagement into a full-time seat on the team.

**You could be a great fit if...**

-   You're an Australian citizen who wants to be the go-to IT person for a fast-scaling team
-   You have 2-3 years of experience in IT support, systems admin, or ops, and you're hungry to own more than a ticket queue
-   You live inside Microsoft 365 Teams, Outlook, SharePoint, OneDrive, and can set it up in your sleep
-   You've built dashboards or workflows in Jira or [Monday.com](http://Monday.com), and get a genuine kick out of a clean, well-organized board
-   You spot a broken process and can't help fixing it, even when nobody asked
-   You're comfortable being reachable for the occasional urgent fire, because you know that's part of the job
-   You like the idea of starting as a freelancer and growing into a full-time role as the relationship proves itself

**Requirements**

-   Australian citizenship
-   2-3 years of relevant IT support or systems administration experience
-   Strong hands-on knowledge of the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive), including user setup, permissions, and configuration
-   Experience with Jira or [Monday.com](http://Monday.com), especially building dashboards and board structures
-   Ability to design and maintain scalable workflows and board structures, not just execute instructions handed to you
-   Proven ability to triage and resolve IT issues across a distributed or remote team
-   Experience managing SaaS subscriptions, user access, and permissions across multiple platforms
-   Strong documentation habits: you keep tools, access protocols, and processes written down and current, not just in your head
-   Clear written and verbal communication; able to explain technical concepts to non-technical teammates
-   Reliable availability for urgent, time-sensitive IT issues, not just scheduled hours
-   Openness to transitioning from a freelance engagement into a full-time role over time

**Bonus Points**

-   Based in Sydney
-   Exposure to marketing technology stacks, analytics tools, CRM platforms, ad management tools
-   Understanding of API-based integrations between SaaS platforms
-   Familiarity with performance marketing tools or concepts, or e-commerce analytics platforms like Polar Analytics or Triple Whale
-   Experience with e-commerce platforms such as Shopify or Amazon Seller Central
-   Basic scripting or automation experience (Zapier, Make, Power Automate)
-   Understanding of IT security basics, SSO, 2FA, access hygiene or a genuine passion for cybersecurity
-   Experience in an agency, DTC brand, or multi-brand operating environment
-   Experience supporting distributed or remote teams across time zones
-   Open to eventually relocating to Abu Dhabi

**You probably shouldn't apply if...**

-   You're only interested in a strictly freelance arrangement with no path to full-time
-   You need every task fully scoped before you can start, rather than setting up systems from scratch
-   You're unreachable outside a fixed 9-to-5 window when something urgent comes up
-   You'd rather wait for direction than jump in and build the fix yourself
-   Documentation feels like an afterthought to you rather than a habit you maintain by default
-   You're not comfortable troubleshooting across a distributed team or explaining technical issues to non-technical stakeholders