# operations manager

**Company:** [Transport Refrigeration](http://jobs.workable.com/companies/xmmfY5GgZBXEQebH6EMD5Y.md)
**Location:** Rockford, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/71d93e53-7419-4201-b85a-1380d5697d04)

## Description

**Work Schedule**

🕒 Monday – Friday | 7:00 AM – 5:00 PM  
_(Flexibility required based on business needs)_

**Join Transport Refrigeration, Inc.**

Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support.

We are currently looking for an experienced **Operations Manager** to lead our Rockford, IL  location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you.

**What You’ll Do**

As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.

**Key Responsibilities**

🔹 Lead, mentor, and develop associates  
🔹 Manage daily Service and Parts operations  
🔹 Monitor productivity and key performance indicators (KPIs)  
🔹 Interview , Hire, onboard, and train new associates  
🔹 Conduct performance reviews and coaching  
🔹 Ensure workplace safety and OSHA compliance  
🔹 Build and maintain strong customer relationships  
🔹 Lead weekly staff and shop meetings  
🔹 Manage schedules, timecards, and on-call rotations  
🔹 Oversee building, grounds, and equipment maintenance  
🔹 Support continuous improvement initiatives  
🔹 Assist with  administrative processes  
🔹 Partner with the sales team to support business growth

**About Transport Refrigeration, Inc.**

As an authorized dealer for:

-   Thermo King
-   Espar Heating Systems
-   Red Dot Corporation

…we provide high-quality products and service solutions to the trucking, transit, and off-highway industries.

We take pride in creating a workplace where employees can grow, succeed, and build long-term careers.

🎥 Learn more about us here:  
[https://youtu.be/VYb6Xzu2dI0](https://youtu.be/VYb6Xzu2dI0)

**Transport Refrigeration, Inc. is an Equal Opportunity Employer**  
_No recruiting agencies, please._

## Requirements

**What We’re Looking For**

**Preferred Experience**

✔ Experience managing Service and/or Parts departments  
✔ Background in trucking, trailers, heavy equipment, or agriculture industries  
✔ Strong leadership and communication skills  
✔ Experience with Microsoft Office 365  
✔ Safety-focused mindset  
✔ Excellent organization and time management abilities

**Additional Qualifications**

✔ Valid driver’s license  
✔ Ability to learn company software systems quickly  
✔ Professional attitude and appearance  
✔ Willingness to travel occasionally for training and meetings  
✔ Ability to work additional hours when needed

_OSHA 10, OSHA 30, or OSHA 511 certifications are a plus._

## Benefits

**Why Join Us?**

**Excellent Benefits**

✅ Medical, Dental & Vision Insurance ( Multiple plan options)  
✅ HSA with employer contributions  
✅ Employer-Paid Life & Long-Term Disability Insurance  
✅ 401(k) with Company Match  
✅ PTO Accrual Starting Day One