# French-Speaking Customer Experts for messaging app - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/7204e958-2ab4-439d-b2b7-934a939efc3d)

## Description

Mercier Consultancy MD is excited to offer an opportunity for French-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. In this role, you will provide exceptional support and assistance to French-speaking users, helping them with app features, troubleshooting, and user queries to ensure an excellent customer experience.

  

### Key Responsibilities

-   Respond to French-speaking users' inquiries via phone, email, and chat regarding messaging app features, account issues, and technical support.
-   Troubleshoot and resolve user problems efficiently, ensuring a high level of customer satisfaction.
-   Maintain detailed and accurate records of user interactions in the CRM system.
-   Collaborate with product and technical teams to escalate and resolve complex issues.
-   Stay informed about app updates, features, and policies to provide accurate guidance.
-   Contribute to improving customer support processes and user experience through feedback.

## Requirements

-   Fluency in French (spoken and written) is essential; proficiency in English is advantageous.
-   Experience in customer service or technical support, preferably within the tech or app industry.
-   Strong communication and problem-solving skills with a user-focused approach.
-   Ability to work effectively in a fast-paced environment and handle multiple tasks.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Passion for technology and commitment to delivering excellent customer service.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...