# Dutch Customer Support Specialist for PayPal Project

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Dutch

[Apply for this job](http://jobs.workable.com/view/72438536-d326-4237-ae03-a1ab7065def3)

## Description

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist to join the PayPal project. In this role, you will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects PayPal’s trusted brand.

Key Responsibilities

-   Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
-   Provide accurate information and solutions regarding accounts, payments and related services
-   Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
-   Accurately update customer data in the system while handling confidential information responsibly
-   Multitask across systems and adapt to new tools and technologies as needed
-   Handle customer complaints with empathy and escalate cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements

## Requirements

-   Native-level or fluent Dutch, with strong English communication skills
-   Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
-   Strong written communication skills with proper grammar and attention to detail
-   Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
-   Customer-focused mindset with empathy, patience and professionalism
-   Previous experience in customer service, a call center, or the financial sector is highly desirable
-   Availability to work flexible shifts

## Benefits

-   1,500 euros gross per month & 14 salaries per year.
-   Monthly performance bonus.
-   Relocation support for candidates moving to Greece.
-   Work remotely all over Greece.
-   Ongoing training and development opportunities.
-   A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.