# Customer Care Specialist

**Company:** [MSI Viking](http://jobs.workable.com/companies/24YphfyUrKNUQszMqfhHW5.md)
**Location:** Greer, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Greer

[Apply for this job](http://jobs.workable.com/view/7271468f-99b6-421b-b174-157f6ba6b201)

## Description

**Location:** Greer, SC (On-Site)

**Schedule:** Monday-Friday | Full-Time

MSI-Viking Gage is seeking a Customer Care Specialist to serve as a central point of contact for customer inquiries, service requests, and internal workflow coordination. This role plays a critical part in ensuring customer requests are routed accurately, tracked efficiently, and resolved in a timely manner.

In addition to competitive pay, this position is eligible for a monthly performance-based bonus tied to key performance indicators (KPIs).

The ideal candidate is highly organized, customer-focused, and enjoys working with multiple departments to keep processes moving while delivering an exceptional customer experience.

MSI-Viking Gage is a leading provider of calibration, dimensional inspection, and metrology solutions serving manufacturers and industrial customers throughout North America. We pride ourselves on delivering exceptional service while fostering a collaborative, team-oriented work environment where employees are encouraged to grow and develop their careers.

**What you'll do:**

-   Manage customer inquiries received through shared inboxes and other communication channels
-   Route requests to the appropriate departments and personnel
-   Monitor open requests and ensure timely follow-up and resolution
-   Provide customers with status updates and exceptional service
-   Coordinate customer requests related to calibration services, quotes, orders, customer portals, and operational support
-   Process purchase order acknowledgements and portal-related activities
-   Manage customer cases within NetSuite, HubSpot, and other business systems
-   Maintain organized documentation and workflow tracking
-   Collaborate with Sales, Calibration, Service, Accounting, Operations, and Marketing teams
-   Identify opportunities to improve customer communication and internal processes

## Requirements

-   2+ years of customer service, administrative support, customer care, or operational support experience
-   Strong verbal and written communication skills
-   Excellent organizational and time-management abilities
-   Ability to manage multiple priorities in a fast-paced environment
-   Strong attention to detail and follow-through
-   Customer-focused mindset with a commitment to providing excellent service
-   Proficiency with Microsoft Office applications

**Preferred Qualifications**

-   Experience with ERP or CRM systems such as NetSuite, HubSpot, Salesforce, or similar platforms
-   Experience supporting multiple departments within a service, distribution, manufacturing, or industrial environment
-   Familiarity with order processing, customer support workflows, and case management systems
-   Strong problem-solving and prioritization skills

## Benefits

-   Competitive Pay
-   Monthly Performance Bonus Opportunity
-   Medical, Dental & Vision Insurance
-   Company-Paid Short-Term Disability
-   Company-Paid Life Insurance
-   401(k) with Company Match
-   Paid Time Off
-   Paid Holidays
-   Tuition Reimbursement Program
-   Career Growth Opportunities