# Gen AI Software Engineer

**Company:** [Workana](http://jobs.workable.com/companies/wSyiKiaa7abTa8N4S2cpd7.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Workana Premium

[Apply for this job](http://jobs.workable.com/view/72e7d026-5132-473c-b727-b0f5c7ba4b9c)

## Description

We are seeking a **GenAI / Applied AI Software Engineer** to join one of our client's team and contribute to ongoing AI and automation initiatives within contact center and BPO environments.

This role is ideal for a hands-on engineer who enjoys building real-world AI solutions in production — not just prototypes. You will work on voice AI, automation pipelines, data processing, and AI-powered customer experience solutions in a multi-cloud environment.

You’ll collaborate with a small, senior team while being trusted to operate autonomously and ship practical solutions.

### What You’ll Work On

-   AI-powered voice agents and conversational AI
-   Sentiment analysis and conversation intelligence
-   Backend automation and workflow orchestration
-   AI-assisted redaction of sensitive data (e.g., credit cards)
-   Data pipelines feeding AI systems
-   Integration of AI tools into existing enterprise systems

## Requirements

-   Design and implement applied AI solutions in production environments
-   Integrate LLMs, AI services, and automation tools into business workflows
-   Collaborate on system architecture across multi-cloud environments (AWS/Azure)
-   Build scalable, secure, and compliant solutions
-   Evaluate and integrate new AI tools pragmatically and cost-effectively
-   Contribute code directly and participate in technical decision-making

### Requirements

-   5+ years backend/software engineering experience (Python preferred)
-   Proven experience implementing AI solutions in real business contexts
-   Experience with APIs and system integrations (FastAPI or similar)
-   Familiarity with cloud environments (AWS and/or Azure)
-   Understanding of data privacy and security best practices
-   Ability to work independently with minimal onboarding
-   Strong problem-solving mindset and pragmatic thinking
-   Experience in contact centers, BPO, or CX tech
-   Familiarity with workflow tools (Power Automate, Logic Apps, n8n)
-   Familiarity with LLM-based applications and concepts like Retrieval-Augmented Generation (RAG)

### Nice-to-have

-   Experience with Amazon Connect or voice AI systems
-   Exposure to compliance frameworks (SOC, PCI)
-   C# experience