# RedLion Retail Store Manager - College Station

**Company:** [RedLion Mobile](http://jobs.workable.com/companies/gEovvAcCwqA3QCjjuPmd87.md)
**Location:** College Station, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Texoma - Dannon Parrie

[Apply for this job](http://jobs.workable.com/view/736048d4-35e9-4b0c-853f-171669dccc0a)

## Description

**Overview:**

Join one of the fastest-growing telecommunications companies in the country. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.

This role is ideal for retail leaders who thrive in fast-paced, high-volume environments. You’ll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs.

**Who We Are:**

We are a rapidly expanding branded partner for Optimum – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across multiple states. You'll work in our retail stores, helping residential customers connect with the essential services above.

**Key Responsibilities:**

**Sales & Product Knowledge**

-   Must be able to oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
-   Must be able to upsell and cross-sell products to maximize sales opportunities.
-   Must be able to analyze performance data, identify trends and gaps, and act on growth opportunities.

**Team & Organizational Success**

-   Must be able to partner with marketing on local events, promotions, and seasonal campaigns.

-   Must be able to recruit, hire, train, and develop a high-performing sales team.
-   Must be able to build a collaborative, accountable, performance-driven culture focused on recognition and results.

**Customer Experience**

-   Must be able to maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
-   Must be able to keep the team current on products, promotions, technology updates, and company expectations.
-   Must be able to ensure the team stays up to date on current products, promotions, and technology updates.

## Requirements

-   3–5 years of retail management experience in wireless, broadband, or consumer electronics.
-   Proven success using performance metrics to manage retail performance; experience driving sales in a retail environment and leading high-performing retail teams is a plus.
-   Experience handling customer escalations and resolving service issues, coaching a team on customer interactions, and working directly with retail telecom customers.
-   Flexible availability, including evenings, weekends, and holidays.
-   Reliable transportation and willingness to travel within a 35-mile radius.
-   Eligibility to work in the United States.
-   High school diploma or GED, with an Associate or Bachelor’s degree a plus.
-   Proficiency with Microsoft Office is a plus.
-   Fluency in Spanish is a plus.

## Benefits

**Perks & Benefits**

-   Medical, Dental, and Vision Insurance; 401(k).
-   Paid training and onboarding.
-   Paid vacation, sick time, and personal days.
-   Internal promotions & advancement opportunities.
-   Employee-exclusive growth & rewards programs, including:
    -   Milestone Program – Recognition and rewards at every stage of your leadership journey.
    -   Winners Circle – Annual all-expenses-paid trip for top performers.