# Account Manager

**Company:** [Freelancer.com](http://jobs.workable.com/companies/1YmCpE5JAqr3AsdGP2YV2L.md)
**Location:** Vancouver, Canada
**Workplace:** on site
**Employment type:** Full-time
**Department:** Escrow.com

[Apply for this job](http://jobs.workable.com/view/73bc2eff-f132-4b0f-98c1-ce5559c5faab)

## Description

We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you’ll be the face of Escrow.com to global businesses operating in complex, high-value environments—owning the client journey from onboarding through to ongoing relationship management and growth.

The ideal candidate is a natural relationship builder with strong business acumen, technical fluency, and a proactive, solution-oriented mindset.

### Key Responsibilities

-   Onboarding: Design and execute a structured onboarding and activation program tailored to each client’s technical and operational needs.
-   Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth.
-   Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones.
-   Client Education: Serve as a trusted advisor, educating clients on Escrow.com’s platform features, integrations, and best practices.
-   Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience.
-   Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends.
-   Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings.  
    

### Required Qualifications

-   **1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.**
-   Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments.
-   Exceptional relationship management and strategic consulting skills.
-   Strong business acumen and the ability to align complex organizations around shared goals.
-   Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
-   Demonstrated experience handling and managing high-touch books of business.
-   Track record of meeting or exceeding growth and retention goals.
-   Comfortable working in fast-paced, evolving environments.
-   Familiarity with APIs, SaaS integrations, or technical products.

### Nice to Have

-   Experience in digital payments, SaaS, or Fintech.
-   Familiarity with tools like Hubspot, Apollo.io, DeskPro, Google Suite, and transaction/financial software.
-   Knowledge of financial systems, including KYC/AML compliance.
-   Bachelor's degree in Business, Marketing, or a related field.

### Success Criteria

-   Partnership-First Mentality: You're committed to doing what’s best for the client and fostering long-term success.
-   Resourceful & Proactive: You take initiative, solve complex challenges, and aren't afraid to roll up your sleeves.
-   Curiosity-Driven: You ask thoughtful questions and perform deep discovery to understand and solve root issues.
-   Growth Mindset: You face obstacles with optimism and a can-do attitude, always looking for the next opportunity.  
    

### **Benefits:**

-   Competitive Salary with an On Target Earning of $90K per annum
-   This won't be a cog-in-the-machine job; you will be joining a global FinTech company with a meritocratic culture with the ability to take ownership and fast track your career growth. Several of our Directors and VP-level managers started out in junior positions and have climbed up the career ladder to the top!
-   Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
-   Weekly end of week lunches with rotating local cuisine
-   Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
-   Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf).

### **Just when you thought it couldn’t get any better:**

-   Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.
-   Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry.