# Social Media Moderator

**Company:** [Nasoft.eg](null/companies/o8kDk7tQduxZdn9gaZiWRG.md)
**Location:** Kuwait City, Kuwait
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](null/view/73ce236d-aa96-4cc9-a495-0e6354b78047)

## Description

**Nasoft is hiring a Social Media Moderator on behalf of one of our clients, a leading e-commerce brand in Kuwait.**

We are looking for a highly responsive and customer-focused **Social Media Moderator** to manage customer interactions across the brand's social media platforms.

### Key Responsibilities

-   Monitor and manage **social media messages, comments, and customer interactions** across different platforms.
-   Respond to **customer inquiries and questions** accurately, professionally, and within the required response time.
-   Follow up on **customer orders, requests, and complaints** and ensure they are properly handled.
-   Handle customer complaints and coordinate with the relevant teams to ensure **fast and effective resolution** of issues.
-   Focus on maintaining **high customer satisfaction** and delivering a positive customer experience.
-   Maintain the brand's tone of voice across all customer interactions.
-   Monitor and report inappropriate, offensive, or spam content according to moderation guidelines.
-   Identify recurring customer concerns and share relevant insights with internal teams.
-   Coordinate with Customer Service, Operations, Logistics, Marketing, and other relevant departments when needed.
-   Follow up on escalated cases to ensure timely resolution and proper customer communication.
-   Monitor customer feedback and social media conversations to identify trends and areas for improvement.

## Requirements

-   1–2 years of experience in **Social Media Moderation, Community Management, Customer Service**, or a similar role.
-   **Fluent Arabic with excellent command of the Kuwaiti dialect.**
-   Excellent written and verbal communication skills.
-   Strong customer service and problem-solving skills.
-   Previous experience working with **Kuwaiti customers or in the GCC e-commerce market** is highly preferred.
-   Ability to handle a high volume of messages, comments, and customer inquiries while maintaining accuracy and professionalism.
-   Strong attention to detail and follow-up skills.
-   Ability to work under pressure in a fast-paced environment.
-   Good understanding of social media platforms, especially Facebook, Instagram, TikTok, and X.
-   Experience with social media management or customer service tools is a plus.

## Benefits

**Workeing Conditions & Benefits:**

-   Working Model: On-Site in Kuwait
-   Working DAys: 6 Days per week
-   The company provides health insurance.
-   The company provides social insurance.