# Dutch-Speaking Fitbit Product Support Specialist - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Ruse, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/74081425-54ad-4a37-8b60-45d625fe6459)

## Description

Mercier Consultancy is looking for a Dutch-Speaking Fitbit Product Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals passionate about technology and health, eager to provide exceptional support to Fitbit users.

As a Product Support Specialist, you will assist Dutch-speaking customers in troubleshooting product-related issues, guiding them on features, and enhancing their overall user experience. You will play a vital role in ensuring customer satisfaction and loyalty.

### Responsibilities

-   Provide high-quality customer support in Dutch across multiple channels including phone, email, and chat
-   Troubleshoot Fitbit product issues and provide effective solutions
-   Educate customers on product features, usage, and best practices
-   Document customer interactions and maintain accurate records in CRM systems
-   Collaborate with technical teams to escalate and resolve complex problems
-   Maintain a professional and empathetic communication style
-   Contribute feedback and insights to improve products and customer experience

## Requirements

-   Fluency in Dutch and English, both written and spoken. Your native language and nationality must be clearly stated in your CV and/or Cover Letter.
-   Previous customer support experience, preferably in product or technical support
-   Strong problem-solving skills and technical aptitude
-   Excellent communication and interpersonal skills
-   Ability to work independently and as part of a team
-   Willingness to relocate to Sofia, with full relocation support provided
-   Familiarity with customer support software is a plus

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses