# Customer Care Assistant/Clinic Assistant (Admiralty)

**Company:** [Quality Health Services](http://jobs.workable.com/companies/6EsrcZqQNmBf9eYucmNuZ2.md)
**Location:** Admiralty, Hong Kong
**Workplace:** on site
**Employment type:** Full-time
**Department:** QHMS

[Apply for this job](http://jobs.workable.com/view/7452fa7f-dc1a-480d-b12f-49db95d12a77)

## Description

**Responsibilities**

-   Enhance patient experience, build/maintain strong relationships with them to support retention
-   Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
-   Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
-   Manage customer complaints effectively and identify areas for improvement at clinic level
-   Provide clerical and administrative support to medical practitioners and management
-   Perform other ad-hoc tasks as assigned

  
**工作職責** 

-   提升病人服務體驗，建立並維持良好關係，以提高病人留存率 
-   改善醫療中心各個服務環節，為病人及客戶創造順暢而完善的體驗 
-   處理客戶有關醫療產品、電子平台及其他診所服務的查詢 
-   處理客戶投訴，並在診所層面識別改善空間 
-   為醫療從業人員及管理層提供文書, 行政支援
-   完成其他臨時分配的任務

## Requirements

**Qualifications, Training and Experience**

-   Diploma or above
-   Self-motivated, dedicated, independent, and **customer-service oriented**
-   Strong interpersonal, communication, and problem-solving skills
-   Excellent command of written and spoken Chinese and English (Cantonese, Mandarin, and English)
-   Candidates with customer-facing / hospitality background are preferred

**工作要求** 

-   大專或以上學歷 
-   積極主動、敬業獨立，具備良好的客戶服務意識 
-   擁有良好的人際溝通、表達及解決問題的能力 
-   能操流利廣東話，具備良好英文及普通話能力，並懂中英文讀寫 
-   優先考慮有診所或客戶服務經驗之申請者

## Benefits

-   Health Plan
-   Pension Plan
-   Training & Development
-   Performance Bonus