# Team Leader - Retail (Centris, QC)

**Company:** [Tasq Staffing Solutions, Inc.](http://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Quezon City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](http://jobs.workable.com/view/74786cb2-e9fa-453f-a0fc-3f261e0d1f9d)

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** SHIFTING 24X7

**Qualifications:**

-   Bachelor’s Degree
-   Overall experience 2 to 4 years of contact center experience (on average) with 1 year minimum experience (on average) in a supervisory role.
-   Excellent communication skills (written and verbal)
-   Strong leadership, coaching, and mentoring abilities
-   Customer service, complaint handling, and escalation management experience
-   Strong analytical, problem-solving, and decision-making skills
-   Fluent/native speaker of the required language
-   Proficient in MS Office and online tools
-   Ability to meet KPIs, drive action plans, and manage stakeholder communications
-   Detail-oriented, adaptable, and able to work in a fast-paced environment
-   Strong interpersonal skills with a collaborative and solution-focused mindset
-   Ability to lead teams, handle escalated calls, and perform under pressure