# Application Support Engineer (GCP & Media Platforms)

**Company:** [Devsu](http://jobs.workable.com/companies/4sM4PvpDWNbkTLw15DtW7T.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Engineering

[Apply for this job](http://jobs.workable.com/view/748733f6-7453-421b-b2f4-8ec292f77dee)

## Description

We are looking for an **Application Support Engineer** to provide production support for **cloud-native media applications** running on **Google Cloud Platform (GCP)** and **Kubernetes**.  
This role focuses on **L2/L3 application support**, **incident response**, **root cause analysis (RCA)**, and **on-call rotations** for services built in **Go** and deployed using **GKE, Cloud Run, and GCP Workflows**.

You will support platforms for **live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM)** in high-availability, time-sensitive environments.  
**Full-time (40h) role with on-call rotations, including weekend coverage.**

### Responsibilities

-   Provide **L2/L3 production support** for critical media applications
-   Troubleshoot application, platform, and infrastructure issues across **GCP and Kubernetes**
-   Analyze **logs, metrics, and traces** to identify root causes
-   Resolve incidents using **runbooks and SOPs**, escalating when required
-   Partner with **Engineering and SRE teams**, providing clear technical context
-   Support **live streaming pipelines** and **video transcoding workflows**
-   Diagnose issues related to:

\- Stream ingest failures

\- Transcoder job errors and performance bottlenecks

\- Output quality, latency, and availability

-   Participate in **on-call rotations**, including weekends
-   Document incidents, **RCAs**, corrective and preventive actions
-   Continuously improve **monitoring, alerting, runbooks, and SOPs**

## Requirements

**Required**

-   Experience in **Application Support, Production Support, or Reliability Engineering** roles
-   Hands-on experience with **Go** (code reading and debugging)
-   Strong experience with **Kubernetes** and **Google Cloud Platform (GCP)**
-   Proven experience supporting **live streaming and video transcoding workflows**
-   Experience participating in **on-call rotations**
-   Strong analytical and troubleshooting skills
-   Ability to perform effectively during high-pressure incidents

**Nice to Have**

-   Experience in **media, broadcast, or streaming platforms**
-   Familiarity with **live event operations**
-   Experience with **Grafana, Prometheus, or similar monitoring tools**
-   Experience with **ServiceNow, PagerDuty, Slack**
-   Understanding of **SRE concepts** (SLIs, SLOs, error budgets)

## Benefits

At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:

-   A stable, long-term contract with opportunities for career growth
-   Private health insurance
-   A remote-friendly culture that promotes work-life balance
-   Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
-   Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
-   A flexible Paid Time Off (PTO) policy as well as paid holiday days
-   Challenging, world-class software projects for clients in the US and LatAm
-   Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.