# Personal Lines Account Manager

**Company:** [Impact Performance Team](http://jobs.workable.com/companies/knckNhR9RwQ2q6PpQ8c7oj.md)
**Location:** Miami, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Insurance

[Apply for this job](http://jobs.workable.com/view/74b631d6-9e56-4034-a4f0-a05a32ca7b27)

## Description

**About Our Client**  
Our client is a well-established independent insurance agency based out of Miami, FL. With over five decades of insurance agency experience, they have a strong reputation for performance and client service excellence. The agency offers both personal and commercial insurance solutions. Their business model revolves around working closely with their book of business, providing a personal and understanding touch. The team culture is built on professionalism, accountability, and community involvement, creating an environment where high performers thrive and long term careers are built.

**Role Overview**  
This is a full-time Personal Lines Account Manager role with remote, hybrid, or on-site flexibility. As a Personal Lines Account Manager, you will be responsible for servicing and managing an existing book of personal insurance business, building long-term client relationships, and supporting retention and account growth. You will collaborate closely with producers and the service team to ensure a seamless client experience and contribute to the overall success of the agency. Your key responsibilities may include:

-   Manage and service a portfolio of personal lines accounts, ensuring accurate coverage and timely renewals
-   Process endorsements, policy changes, billing inquiries, and coverage updates with strong attention to detail
-   Conduct proactive policy reviews to identify coverage gaps and account rounding opportunities
-   Prepare renewal proposals and remarket accounts when necessary to ensure competitive coverage and pricing
-   Provide responsive, solution oriented customer support via phone, email, and in person interactions
-   Maintain accurate documentation within the agency management system and adhere to compliance guidelines
-   Partner with producers and team members to support client retention, cross sell efforts, and overall client satisfaction

## Requirements

-   Minimum of 2 years of Personal Insurance Account Management experience required
-   Strong professionalism and ethical standards
-   Consistent follow through on deadlines meetings and client commitments
-   Must be located within a 3 hour drive of Miami, FL and able to commute to the office as required

**Ideal Candidate**

-   Enjoys helping clients and building lasting relationships
-   Able to offer creative and innovative solutions
-   Engaged in civic or professional associations
-   Strong communicator who understands how to align agency resources with client needs
-   Detail oriented and accountable
-   Values community involvement and long term client partnerships

## Benefits

-   **Base Salary starting at $65,000-$85,000 depending on experience**
-   100% health insurance
-   401(k) with company match (up to 3%)
-   Group disability and life insurance
-   15 days PTO while on salary.