# Unit Head, Quality Assurance & Analytics, E-Business Operations

**Company:** [Access Bank PLC](https://jobs.workable.com/companies/jU5uuADvabUAgH2TVVPaCN.md)
**Location:** Lagos, Nigeria
**Workplace:** on site
**Department:** Operations

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## Description

To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.

## Requirements

**Key Responsibilities**

-   Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.

-   Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
-   Coordinate Group meetings and training.
-   Drive process improvement initiatives to enhance customer experience and operational efficiency.
-   Ensure GL reconciliation checks are accurate and escalate exceptions.
-   Supervise periodic spot checks and process audits across key E-business Operations functions.
-   Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
-   Assign and monitor review tasks based on team capacity and priorities.
-   Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
-   Support internal/external audit reviews and respond to QA-related queries.

**Skills/Competencies**

-   Ability to lead a team and make sound judgments based on evidence and QA findings.
-   Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces**.**
-   Understanding of governing principles and rules of E-business operations.
-   Ability to spot errors, inconsistencies, or deviations in data or processes.
-   Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
-   Good verbal and written skills.
-   Working closely with operations, compliance, IT, or other relevant teams.
-   Handling discrepancies or quality concerns tactfully.

**Qualification**

-   First degree in any Discipline with a minimum of Second-Class honors.

-   Relevant Masters’ degree will be an advantage

**Professional Membership**

A recognized professional certification will be an added advantage

**Minimum Experience**

Minimum of 6 years relevant experience.