# Technical Account Manager (TAM)

**Company:** [CubX Inc.](http://jobs.workable.com/companies/oWW7Yo4BTswrQVxuFeaoa7.md)
**Location:** Lakewood, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/750da6da-0c13-49a7-8610-f33d576820e3)

## Description

CubX is a modern managed service provider (MSP) specializing in secure, Microsoft-first IT environments for growing organizations. As a Technical Account Manager, you will play a pivotal role in building strategic partnerships with clients, ensuring their IT environments are optimized, secure, and aligned with business objectives. You will serve as a trusted advisor, translating technical concepts into actionable business recommendations and driving the adoption of CubX's platform capabilities.

**Why CubX?**

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

-   Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
-   Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
-   Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

**Want to see what what It’s really like to work at CubX?**

[What It’s Really Like to Work at CubX (Inside Our Team)](https://youtu.be/8jTGCRLUb54?si=FY9SN_43otdGCLNN)

  
  
Key responsibilities include:

-   Own and nurture strategic relationships for assigned client accounts, acting as the primary point of contact.
-   Build and maintain relationships with client leadership and operations teams, understanding their goals, challenges, and environments.
-   Conduct regular check-ins and maintain ongoing engagement with clients.
-   Prepare and lead quarterly business reviews (QBRs), covering support trends, security updates, risks, Microsoft 365 optimization, licensing, infrastructure planning, and CubX updates.
-   Translate technical concepts into business language for diverse stakeholders, including executives.
-   Manage escalations and coordinate communications across support, engineering, projects, and leadership teams.
-   Provide proactive updates during incidents and educate clients on Microsoft 365 technologies (Teams, SharePoint, OneDrive, Intune, Defender, Copilot, Power Automate, Teams Phone).
-   Identify opportunities for productivity and security improvements, helping clients maximize their Microsoft investments.
-   Drive adoption of CubX platform capabilities, workflows, and best practices.
-   Gather client feedback and advocate for security-first standards.
-   Monitor account health, recurring issues, and trends, recommending process and technology improvements.
-   Assist with lifecycle planning, modernization, onboarding, expansions, and infrastructure upgrades.
-   Participate in internal account reviews and maintain accurate account documentation.

## Requirements

### Required Qualifications:

-   2+ years of experience in a client-facing account management role within an MSP or IT services environment
-   Prior experience working for a managed service provider (MSP)
-   Experience managing multiple client accounts concurrently
-   Working knowledge of Microsoft 365 administration and core services
-   General understanding of modern IT operations in cloud-forward/serverless environments
-   Experience communicating technical concepts to both technical and non-technical stakeholders, including executives
-   Fluent English
-   Ability to travel for occasional in-person client meetings (estimated 25–50%)
-   Occasional after-hours availability and responsiveness for client needs

### Preferred Qualifications:

-   Experience leading client meetings such as regular check-ins and quarterly business reviews (QBRs)
-   Experience managing customer escalations and coordinating incident communications
-   Experience with Microsoft Intune and endpoint management
-   Experience with Microsoft security tooling such as Microsoft Defender
-   Experience supporting healthcare IT environments

## Benefits

-   Competitive salary of $60,000–$85,000 USD (based on experience)
-   Paid time off and company holidays
-   Health, dental, and vision insurance options
-   401(k) retirement plan with company match
-   On-site gym for employee wellness
-   Modern, collaborative office environment
-   Ongoing training and professional development
-   Opportunity to work with cutting-edge technology
-   Team events and employee appreciation initiatives
-   Strong company culture focused on innovation and teamwork