# Contact Center Helpdesk Specialist

**Company:** [Mellon Group of Companies](http://jobs.workable.com/companies/ePKjLjeSWiTkoiRp3Shxfr.md)
**Location:** Tiranë, Albania
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Call Center Services

[Apply for this job](http://jobs.workable.com/view/753a1c51-c4d3-4fad-b6f4-f365b4d5f562)

## Description

**Mellon Albania**, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.

We are currently looking for a dedicated **Contact Center Helpdesk Specialist** to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.

If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!

### **Key Responsibilities**

-   Communicate effectively with customers to address their inquiries and issues.
-   Provide exceptional customer service and support.
-   Be flexible in working hours and assist within a team environment.
-   Stay open to learning new topics and enhancing your skills.
-   Possess knowledge about Electronic Financial Transactions (preferred).

## Requirements

-   Bachelor's Degree.
-   High School Diploma
-   Good spoken and written English
-   Strong PC skills.
-   Previous work experience in a similar role is an advantage.

## Benefits

-   An excellent working environment
-   Opportunities for development and promotion
-   Continuous training

#hybrid