# Ecommerce & CRM Executive

**Company:** [Jaded London](http://jobs.workable.com/companies/o9ZtPFaw9uSbcSvxLEH687.md)
**Location:** London, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** E-commerce

[Apply for this job](http://jobs.workable.com/view/753fa0a9-8c30-4436-9860-82baf5a5bb91)

## Description

Reports to: Head of E-Commerce, Senior E-Commerce Manager

**Role Overview**

We're looking for an ambitious and commercially minded E-Commerce & CRM Executive to join our growing team. You'll play a key role in the day-to-day trading of the website and CRM channels, helping to drive sales growth, customer retention and best-in-class online experiences across all markets.

This is a hands-on role for someone who thrives in a fast-paced fashion environment and is passionate about ecommerce, Gen Z consumer behaviour and digital experiences. You'll be responsible for executing the seasonal trading strategy across the website, CRM and mobile app.

**Responsibilities**

-   Own the day-to-day trading and execution of the Ecommerce and CRM strategy across the website and mobile app.
-   Build and deploy email campaigns and customer journeys in Ometria, including segmentation, testing and reporting.
-   Support and execute CRM and retention strategies to drive customer lifetime value and repeat purchase.
-   Use customer, behavioural and product data to make informed trading recommendations and proactive updates.
-   Execute on-site visual merchandising strategies, ensuring an exceptional customer journey across navigation, collections and product pages.
-   Own product uploads, launches and inventory updates to ensure products are correctly merchandised and optimised.
-   Optimise product listings, imagery, descriptions and SEO to improve discoverability and conversion.
-   Support CRO initiatives through A/B testing and continuous website optimisation.
-   Monitor and improve on-site search and product discovery experiences.
-   Build and update landing pages and website content in line with seasonal campaigns and promotional activity.
-   Manage promotional pricing updates and support key trading moments.
-   Send app and CRM push notifications as part of the wider customer engagement strategy.
-   Produce daily, weekly and monthly trading reports and communicate key insights to the wider business.
-   Work closely with Creative, Marketing and Social teams to ensure the website and CRM channels are aligned with the brand vision.

## Requirements

-   Minimum 3 years' experience in an Ecommerce and/or CRM role, preferably within a gen-z fashion or lifestyle brand
-   Strong Shopify Plus experience essential
-   Hands-on experience using CRM platforms (such as Ometria) essential
-   Experience building email marketing campaigns and customer journeys
-   Experience working with CRM and retention strategies
-   Strong understanding of ecommerce trading and digital merchandising
-   Experience with Conversion Rate Optimisation (CRO), A/B testing and customer journey optimisation
-   Understanding of SEO best practices for ecommerce
-   Advanced Excel skills and confidence analysing large datasets and trading performance
-   Strong commercial acumen and analytical skills
-   Excellent attention to detail and organisational skills
-   Excellent stakeholder management and communication skills
-   A proactive self-starter who can work autonomously and collaboratively
-   A genuine passion for fashion, trends and Gen Z culture

**Nice to Have**

-   Experience working across international markets
-   Familiarity with GA4 and ecommerce analytics platforms
-   Experience with personalisation and testing tools

## Benefits

-   50% Employee Discount
-   24 days holiday per year (plus bank holidays)
-   A paid day off on your birthday
-   A paid moving day per year
-   Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
-   Pension Scheme
-   Bonus Scheme
-   Employee Assistance Programme for you and your family
-   £500 employee referral bonus scheme
-   Local Business Discounts (cafés, fitness, beauty etc)
-   North-West London office location directly located next to good transport links
-   Casual office dress code (your style of dress is up to you, wear what you feel best in)
-   Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
-   Regular Office Social Events (e.g. payday socials)