# Senior Operation Specialist

**Company:** [SEVEN](http://jobs.workable.com/companies/8azaKBvoT3KYvRSZKaUSyf.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Department:** Entertainment Operations

[Apply for this job](http://jobs.workable.com/view/757a88e4-0ff9-4c91-9296-1ab622ab530d)

## Description

**1\. Venue Operations Management**

• Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination

between teams and floors.

• Ensure operational standards, procedures, and service guidelines are consistently implemented across

the venue.

• Monitor operational performance to ensure efficient service delivery and high guest satisfaction.

• Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout

service periods.

• Ensure the venue maintains high standards of cleanliness, safety, and organization.

**2\. Team Leadership & Supervision**

• Supervise and support Assistant Managers and operational Supervisors.

• Provide leadership and guidance to ensure teams operate effectively and meet service standards.

• Support recruitment, onboarding, and training of operational staff when required.

• Monitor staff performance and provide feedback to Assistant Managers and Supervisors.

• Conduct regular operational meetings to ensure alignment across teams.

**3\. Operational Coordination**

• Work closely with the Reception Manager to ensure smooth coordination between reception and floor

operations.

• Support reception operations when required to maintain guest service continuity.

• Coordinate operational activities across departments to maintain efficient service flow.

• Address operational challenges and implement solutions to ensure smooth daily operations.

**4\. Guest Experience & Service Quality**

• Monitor guest experience across the venue and ensure service standards are consistently maintained.

• Support operational teams in resolving guest concerns or service issues professionally.

• Identify opportunities to improve operational efficiency and guest satisfaction.

• Ensure teams maintain a professional and service-oriented approach.

**5\. Operational Performance & Cost Awareness**

• Support the Operations Manager in monitoring operational efficiency and cost control.

• Ensure staffing levels and operational resources are utilized effectively.

• Assist in maintaining operational performance in line with business targets.

**6\. Health, Safety & Compliance**

• Ensure compliance with health, safety, hygiene, and operational regulations across the venue.

• Support the implementation of safety policies and ensure operational teams follow safety procedures.

• Monitor the venue environment to ensure a safe and well-maintained facility for guests and

employees.

SPECIFICATIONS

Experience & Education

– Minimum 6–8 years of experience in hospitality or food and beverage operations

– At least 3 years of experience in a supervisory or managerial role

– Experience in high-volume restaurants, hospitality venues, or food halls is preferred