# IT support Officer

**Company:** [Waad Education](null/companies/9wPaUDAfjcXtfiqMNy6odh.md)
**Location:** Jeddah, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Waad Academy

[Apply for this job](null/view/75a218be-7ae4-44db-b7e2-20354369d470)

## Description

-   Provide daily technical support and troubleshoot hardware/software issues.
-   Install, configure, and maintain computers, printers, projectors, and smart boards.
-   Support school networks, email, Microsoft 365, and educational systems.
-   Maintain IT equipment, software, and asset records.
-   Assist with classroom technology, exams, and school events.
-   Ensure basic cybersecurity, data protection, and regular system updates.
-   Manage and follow up on IT support requests and incidents.
-   Coordinate with external IT vendors when required.

## Requirements

-   Bachelor’s degree in IT, Computer Science, or a related field.
-   1–3 years of IT support experience; school experience is preferred.
-   Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
-   Strong troubleshooting, communication, and customer-service skills.
-   Ability to work under pressure and support users professionally.