# Intelligence Analyst

**Company:** [Xillium Professional Services](http://jobs.workable.com/companies/thsy3kyVSS5tMV64GwustX.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Recruitment

[Apply for this job](http://jobs.workable.com/view/75a24c6c-93f4-4d22-8beb-2f9fe5a8004b)

## Description

We are seeking an experienced Intelligence Analyst to lead the optimization of AI-driven workflows and operational architecture. You will analyze systemic patterns and bottlenecks to drive autonomous efficiency, transforming raw data into strategic, actionable decisions for our automated systems.

### Key Responsibilities

-   Strategic Systems Optimization: Analyze operational data trends to drive systemic refinements and high-impact strategic recommendations that improve the entire operation.
-   Workflow Design: Manage and refine operational workflows, ensuring seamless handoffs and maintaining high standards of output quality.
-   Performance Calibration: Define and adjust key performance benchmarks to balance speed, autonomy, and accuracy across our operations.
-   Continuous Improvement: Manage the continuous learning loop by analyzing feedback from operational teams and integrating these learnings back into the system architecture.
-   System & Workflow Optimization: Monitor performance metrics and analyze patterns in automated outputs to refine processes and optimize the human-in-the-loop balance.
-   Data Collection & Insight Synthesis: Proactively collect, organize, and synthesize operational data from system logs and human-in-the-loop feedback to identify trends, pinpoint error patterns, and fuel continuous system improvement.

## Requirements

-   Bachelor's degree in Industrial Engineering, Operations Research, Management Engineering, Statistics, Applied Mathematics, Data Analytics, Business Analytics, Economics, or a closely related field is required.
-   Experience: 3–6 years of professional experience in operations, quality management, analytics, or process improvement within a data-rich environment, ideally in healthcare, clinical support, healthcare shared services, or similar operational environments.
-   Strong systems thinking, with experience understanding how changes to one variable affect the broader system.
-   Experience with data-to-decision modeling, pattern recognition, and analytical decision-making in situations with incomplete information.
-   Ability to translate complex data insights into clear, actionable recommendations for leadership and operational teams, with exceptional English verbal and written communication skills for client interaction and data gathering.
-   Direct experience with AI tools is a plus.

## Benefits

### Grow Where You Win

At Xillium, we believe your career should be a win, not just a job. 

We offer stability, growth, and benefits designed to help you succeed at every stage.

Competitive Pay

-   Paid training
-   Annual salary increase
-   10% night differential & holiday pay
-   Attendance bonus
-   Career advancement & incentives

Health & Protection

-   Free HMO after training
-   1 free dependent (Year 1)
-   Up to 2 dependents (under 5 years tenure)
-   HMO upgrade at Year 5
-   SSS, PAG-IBIG, PhilHealth

Paid Time Off

-   Service Incentive Leave (prorated)
-   Sick & Vacation Leave
-   Bereavement, Maternity/Paternity
-   Solo Parent & Gynecologic Leave
-   Tiered leave credits
-   Convertible leave credits

Financial & Long-Term Benefits

-   13th month pay (June & December release)
-   No-interest cash advance (after 1 year, subject to conditions)
-   FWD retirement fund (Year 4 eligible, Year 7 fully covered)
-   Year-end performance incentive
-   Milestone recognition packages

Work Environment

-   Company equipment + IT support
-   Work-life balance
-   Performance appraisal
-   Continuous learning
-   Inclusive, values-driven leadership