# Italian-Speaking Customer Experts for Imperial Brands - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/75b554d4-509b-4b3c-8810-36bcb6f664e4)

## Description

Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide exceptional customer service to Italian-speaking clients, handling inquiries related to Imperial Brands' products and services to ensure a positive and effective communication experience.

  

### Key Responsibilities

-   Deliver professional and empathetic customer support to Italian-speaking customers via phone, email, and chat.
-   Assist customers with product information, orders, complaints, and general inquiries.
-   Maintain accurate records of customer interactions and ensure timely follow-up within the CRM system.
-   Collaborate with internal teams to resolve customer issues efficiently and escalate when necessary.
-   Stay updated on company products, policies, and industry regulations to provide accurate information.
-   Provide feedback to management aimed at improving customer service and operational processes.

## Requirements

-   Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
-   Previous experience in customer service or client support roles, preferably in FMCG or related sectors.
-   Excellent communication and interpersonal skills with a strong customer focus.
-   Ability to multitask, work under pressure, and adapt to a dynamic work environment.
-   Familiarity with CRM systems and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Strong problem-solving abilities and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...