# Guest Relations Officer (Part-timer) (Gilmore/Rempapa)

**Company:** [OUE Restaurants Pte Ltd](http://jobs.workable.com/companies/jWTrhYZNSu1zZL4fPqTRNh.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Part-time
**Department:** Gilmore & Damian D'Silva

[Apply for this job](http://jobs.workable.com/view/7702db61-1e29-4b8f-8d2e-8552319b7afc)

## Description

**RESPONSIBILITIES**

-   Assist as the first point of contact for guests through phone, email, or online bookings.
-   Attend to inquiries and direct them to the relevant department when needed.
-   Answer calls, record reservations, and update booking details.
-   Assist with POS transactions, ensuring bills are accurate before presenting to guests.
-   Assist in set up of tables and service areas according to SOP.
-   Attend to guest feedback politely and escalate to supervisors when necessary.
-   Carry out other duties as assigned by Management.

## Requirements

-   Previous experience in customer service, call centre, or restaurant settings is preferred.
-   Excellent communication skills; verbally and in writing.
-   Basic knowledge on commonly used reservations system.
-   Flexibility and commitment to work shift hours, weekends, and public holidays.