# Head of Talent Delivery

**Company:** [ReWorks Solutions](https://jobs.workable.com/companies/xvSAzd7Pbm86eEqxtSHZLV.md)
**Location:** Remote
**Workplace:** remote
**Department:** ReWorks

[Apply for this job](https://jobs.workable.com/view/771aa4d8-9bc5-4a12-a7a8-ab6de1777339)

## Description

![](https://workablehr.s3.amazonaws.com/uploads/photos/714157/eb022cc60b430cd25efa0f26351c5330.png)  
  
**About the Opportunity**

We are looking for an experienced, highly driven Head of Talent Delivery to lead our Talent Delivery function at ReWorks Solutions.

This is a senior, hands-on leadership role suited to someone who thrives in a fast-paced, client-facing recruitment environment and knows how to balance people leadership, operational excellence and results.

We need a confident, assertive leader with high emotional intelligence, strong commercial awareness and the ability to make decisions, challenge where necessary and drive accountability across the team.

This is not a purely strategic or people-management role. You will be actively involved in the day-to-day operation, ensuring recruitment delivery remains on track, client expectations are managed and the team is supported to perform at its best.

## Requirements

### Key Responsibilities

**Team Leadership & Performance**

-   Lead, mentor, coach and develop a team of Talent Delivery Partners.
-   Drive individual and team performance against agreed recruitment KPIs and delivery targets.
-   Establish clear expectations, accountability and a high-performance culture.
-   Conduct regular performance reviews, coaching sessions and development discussions.
-   Support and advocate for the team while confidently addressing underperformance.
-   Lead by example, remaining actively involved in recruitment delivery when required.

**Operational Leadership & Delivery**

-   Maintain daily visibility of all active recruitment roles, submissions, interviews, placements and outstanding actions.
-   Lead daily team discussions to establish priorities, identify bottlenecks and resolve delivery challenges.
-   Allocate resources effectively and adjust priorities as business and client requirements change.
-   Ensure recruitment timelines, candidate quality and delivery standards are consistently achieved.
-   Monitor recruitment pipelines, identify risks early and implement practical solutions.
-   Maintain accurate recruitment reporting, systems and workflow visibility.
-   Continuously identify opportunities to improve processes, efficiency and overall delivery performance.

**Client Engagement & Stakeholder Management**

-   Build and maintain strong relationships with clients and internal stakeholders.
-   Confidently manage client expectations, challenging unrealistic requirements or timelines where necessary.
-   Engage directly with clients to clarify recruitment requirements, resolve delivery concerns and improve outcomes.
-   Work closely with Sourcing, Account Management, Sales and other operational teams.
-   Navigate difficult conversations professionally and assertively.
-   Ensure clear, proactive communication throughout the recruitment process.

**Recruitment Quality & Delivery**

-   Oversee candidate quality, shortlisting, client submissions and interview coordination.
-   Ensure candidates are appropriately screened, assessed and prepared before client submission.
-   Drive timely client feedback and maintain momentum through the recruitment process.
-   Monitor key recruitment metrics, including submission quality, interview conversion, closing rates and time to hire.
-   Ensure recruitment processes and internal quality standards are consistently followed.

### What We're Looking For

**Experience & Technical Capability**

-   Proven experience in a senior recruitment leadership or Talent Delivery management role.
-   Strong experience managing and developing recruitment delivery teams.
-   Solid understanding of end-to-end recruitment processes and high-volume delivery environments.
-   Demonstrated ability to manage multiple client requirements and competing priorities.
-   Strong client-facing experience, including managing challenging relationships and expectations.
-   Experience working with recruitment KPIs, performance reporting and operational dashboards.
-   Strong understanding of applicant tracking systems, recruitment workflows and process improvement.
-   Experience in a recruitment outsourcing, RPO or BPO environment would be highly advantageous.

### Leadership & Personal Attributes

This is where we will be particularly selective.

We are looking for someone who demonstrates:

-   **High emotional intelligence:** Understands people, reads situations well and balances empathy with accountability.
-   **Assertive leadership:** Confidently pushes back, challenges decisions and stands firm when necessary without becoming confrontational.
-   **Strong people leadership:** Genuinely cares about their team, develops individuals, earns trust and is comfortable having difficult conversations.
-   **Operational ownership:** Knows exactly where the team stands, what is progressing, what is delayed and what needs immediate attention.
-   **Results orientation:** Highly driven, accountable and focused on measurable outcomes.
-   **Adaptability:** Comfortable with rapid change, evolving structures and shifting business priorities.
-   **Decisiveness:** Able to assess situations quickly, make sound decisions and take action without constant direction.
-   **Resilience:** Remains calm, focused and solutions-driven under pressure.
-   **Commercial awareness:** Understands the importance of delivery quality, client satisfaction and business performance.
-   **Hands-on leadership:** Willing to roll up their sleeves, support the team and lead from the front.

![](https://workablehr.s3.amazonaws.com/uploads/photos/714157/c4309e01ac850dc13f98336d03d8a831.png)  
  
![](https://workablehr.s3.amazonaws.com/uploads/photos/714157/8143c30ed92dbf07d700eefbe2ed526a.png)  
  
![](https://workablehr.s3.amazonaws.com/uploads/photos/714157/5b6ca275e14efcea623bde8619e5d615.png)