# Success Specialist

**Company:** [Metova](http://jobs.workable.com/companies/wzvyzEZs61pBxGQNMGpKCh.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/77848404-ae92-4b6a-93d2-3989ec020cb7)

## Description

We are looking for a **Success Specialist** to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform.

### Key Responsibilities

-   Contact new provider signups via phone, text, and email.
-   Guide providers through onboarding, activation, and account setup.
-   Follow up on incomplete registrations, missing documents, and pending requirements.
-   Schedule onboarding calls and assist providers throughout the activation process.
-   Handle inbound customer support inquiries via phone, email, and text.
-   Coordinate communication between providers and homeowners and assist with issue resolution.
-   Maintain accurate CRM records, activity notes, and pipeline updates.
-   Conduct customer satisfaction and quality follow-ups after services are completed.
-   Support review generation and reputation management efforts.
-   Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
-   Help increase provider activation, retention, and overall platform engagement.

### Requirements

-   Advanced English (C1) – Required.
-   Strong verbal and written communication skills.
-   Customer service, customer success, sales, or administrative experience preferred.
-   Comfortable making outbound calls and conducting follow-up communications.
-   Basic computer proficiency and familiarity with CRM systems.

### Working Conditions

-   **Schedule:** Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT).
-   **Compensation:** $500 USD per month.
-   **Location:** Remote.

_This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations._