# Front Office Agent - Glyfada Riviera

**Company:** [SWOT Hospitality Management Company](http://jobs.workable.com/companies/eyjxnBqyLy69kRKrMfzunJ.md)
**Location:** Glyfada, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** GLYFADA RIVIERA

[Apply for this job](http://jobs.workable.com/view/77e14f34-680b-4450-bfb2-a5a42093e793)

## Description

SWOT Hospitality is looking to recruit

Front Office Agent

For the Glyfada Riviera Hotel

As a Front Office Agent your responsibilities include but are not limited to:

-   Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
-   Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
-   Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
-   Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
-   Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
-   Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
-   Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
-   Understanding of hotel history, services, facility information, and rates and packages

## Requirements

-   Degree in Hospitality or Travel & Tourism is highly desirable.
-   Prior solid work experience as a Front Office Agent or similar roles.
-   Kknowledge of the hospitality industry.
-   Customer-oriented and friendly personality.
-   Sound communication and administrative skills.
-   Excellent command of English language
-   Attention to detail and a structured way of working

## Benefits

-   Dynamic, friendly and supportive working environment
-   Opportunities for career development within the company
-   Continuous training and development
-   Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please [visit www.swot.gr](http://visit%20www.swot.gr/).