# Client Success Executive, 12month FTC

**Company:** [Euromonitor](http://jobs.workable.com/companies/fFxM7mpJh4dtsf4cjji6jg.md)
**Location:** London, United Kingdom
**Workplace:** hybrid
**Employment type:** Contract
**Department:** Sales

[Apply for this job](http://jobs.workable.com/view/77f3f183-9c63-4eaf-80f2-5ff7e1ca1426)

## Description

**About Euromonitor International**

Euromonitor International is a leading independent market research provider, delivering strategic insights on industries, companies, economies and consumers globally. Our Partnerships team works with Euromonitor’s largest, most long-standing strategic global clients helping them unlock the full value of our data to maximise ROI through our insights and platforms, supporting high‑impact decision making.

**About the Role**

We are looking for an enthusiastic Client Success Executive (CSE) to join the Partnerships team on a 12‑month fixed‑term contract (maternity cover). This is a fantastic opportunity to work with our top accounts for whom Euromonitor is a trusted/key growth partner. This role is ideal for someone who thrives in a client‑facing environment, enjoys problem‑solving, and is motivated by helping global businesses get maximum value from their Euromonitor subscription.

As a CSE, you will work closely with some of our Senior Partnership Leads in driving adoption, engagement and usage of Passport and other Euromonitor solutions (such as Consulting) across operating across a wide array of industries. Your work will directly contribute towards retention, growth, and long-term value creation across these key partnerships.

**Key Responsibilities**

**Client Engagement & Adoption:**

-   Client centric ensuring they gain maximum value from their Passport licence through effective onboarding, training and ongoing usage support.
-   Proactively drive adoption by identifying new users, understanding their workflows and recommending relevant tools and capabilities. Tailoring demonstrations to their specific projects/data needs and understanding their key milestones.
-   Deliver regular engagement activities (training sessions group, 1:1), collecting value stories, usage reviews, platform walkthroughs) to deepen understanding and encourage consistent usage by pointing users to relevant content.

**Partnership Support:**

-   Collaborate with Partnership Leads on strategic account plans, driving wider engagement objectives and helping implement client‑specific initiatives.
-   Understand client organisational structures for effective stakeholder management and to help expand reach and usage across functions, regions and stakeholder groups.
-   Surface insights, usage patterns and opportunities that help strengthen the overall partnership strategy to support retention.

**Client Support & Query Management:**

-   Respond effectively to research, methodology, platform or data queries, coordinating with Research, Technical Support and Product teams as needed to ensure timely and accurate responses ahead of client deadlines.
-   Ensure clients receive timely, accurate and actionable support, enhancing their overall experience and confidence in our solutions.

**Data, Processes & Internal Collaboration:**

-   Maintain accurate records in CRM systems, ensuring user data, activities and engagement plans are consistently updated.
-   Collaborate with internal teams (Research, Product, Consulting, Technical Support) to ensure client issues or opportunities are resolved effectively.

**Skills & Competencies**

-   Client-centric with strong relationship builder (internally and externally) with excellent questioning, listening and communication skills.
-   Confident interacting with stakeholders across multiple levels and functions
-   Highly organised, able to juggle between multiple clients, tasks and priorities with strong time‑management.
-   Skilled at virtual and in‑person presentations and product demonstrations.
-   Familiarity with CRM tools (e.g., Salesforce) preferred
-   Knowledge/experience in of CPG industry dynamics or interest in consumer markets is a plus.

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