# Application Support

**Company:** [Infotel UK](http://jobs.workable.com/companies/9Ls4ntp8Y8Dszxxfnji7EV.md)
**Location:** Mumbai, India
**Workplace:** on site
**Department:** Engineering

[Apply for this job](http://jobs.workable.com/view/78c08270-0e82-400f-a37d-66f41c5b310f)

## Description

**Responsibilities**

Direct Responsibilities

·         Providing technical and functional support

·         Managing incidents within the scope and guaranteeing the eradication of problems 

·         Implementing monitoring and supervising the application’s technical and functional components

·         Monitoring the smooth implementation of processing according to the production plan

·         Monitoring the condition of the application’s technical components

·         Ensure that the application meets its functional requirements and operates as intended 

·         Checking the proper running of application backups and restoration

·         Orchestrating and managing the various releases within the scope

·         Creating and enriching the application document framework

·         Maintaining operating procedures

·         Create and Deploy updates for Obsolescence, patches

·         Create SOP's, perform knowledge transfer and cross training for proper backup in team.

·         Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.

Contributing Responsibilities

·         Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation

·         Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

·         Contribute to continuous improvement actions

**Technical & Behavioral Competencies**

Primary skillsets (mandatory):

•                  Knowledge and proven experience with Operating Systems- Linux, windows

•                  Proven experience with Scheduling tools like Autosys

•                  Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana)

•                  Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries

•                  Expertise in scripting on one of these (e.g., Python, Bash, PowerShell)

•                  Experience with File Transfer Protocols like CFT

•                  Experience with any cloud platforms (preferably IBM Cloud)

•                  Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)

•                  Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

•                  Strong English communication and collaboration skills. 

 Secondary skill sets (good to have):

•                  Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift

•                  Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management 

•                  Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

**Skills Referential (Required knowledge, skills and abilities)**

**Behavioral Skills:**

-   Communication
-   Analytical Ability
-   Team Player

**Transversal Skills:**

-   Ability to understand, explain and support change
-   Ability to develop and adapt a process
-   Analytical Ability
-   Ability to inspire others & generate people's commitment

**Education Level:** Bachelor’s degree or equivalent

**Location:** Mumbai