# Administrator

**Company:** [Virtual Staff 365](https://jobs.workable.com/companies/pzrDAmWzBeLFWWocD1c2K3.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/7980d9f6-5042-4097-a2fa-9fbaf7cbf9df)

## Description

Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.

They are now seeking to hire an **Administrator** to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.

### Job Responsibilities

### Customer Communication & Scheduling

-   Answer inbound calls and provide clear information on available service options and client bookings
-   Perform outbound calls to schedule appointments, reschedule bookings, and take brief verbal histories and preferences
-   Liaise warmly and professionally with elderly clients, next of kin, and healthcare partners
-   Respond to customer enquiries via phone and email in a timely and professional manner

### Data & System Management

-   Accurately enter and update client details and appointment information across Jobber and Cliniko
-   Send treatment notes to appropriate external partners after completed treatments
-   Ensure all task workflows, records, and service files are complete and up to date within designated timelines

### General Administration & Operational Support

-   Monitor incoming emails and escalate complex matters to company directors
-   Draft work proposals, prepare documentation, and complete general administrative tasks as required
-   Assist with future operational growth by helping coordinate therapist team appointments and schedules

## Requirements

-   Proven experience in an administrative or customer service role
-   Strong verbal and written English communication skills with high telephone confidence
-   Demonstrated ability to manage scheduling tasks and client communication with empathy and professionalism
-   Ability to work Australian business hours for a minimum of four days per week
-   Active Australian eSIM capability to receive and make local phone calls
-   High degree of initiative, prompt responsiveness, and strong attention to detail

### Nice-to-Have Skills

-   Prior experience using Jobber or Cliniko scheduling software
-   Previous administrative experience within the Australian healthcare, aged care, or allied health sectors
-   Practical experience or familiarity using AI tools to assist with daily workplace tasks

## Benefits

-   Permanent work-from-home set-up
-   Dayshift (Australian Eastern Standard Time business hours)
-   Full-time job
-   HMO (STAFF only)
-   Annual leave
-   13-month pay
-   With Government mandated benefits